Investigation of Job Satisfaction and Worker Performance on Digital Business Company

Atika Uyun, Dwinanda Kinanti Suci Sekarhati, Mohamad Yusup Dias Ibrahim, Sofian Lusa, Dana Indra Sensuse, Nadya Safitri, Damayanti Elisabeth

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Nowadays, digital marketing strategy has made major improvement in business and industry within more than two decades. In the era of rapid information technology development, business competition is also getting stricter through the transformation of digital business. This is also happening in one of Indonesia's digital business company known as PT XYZ Indonesia. For its sustainability, knowledge management has been adopted. But, there are some issues in its implementation because of high turnover rate and incorrect implementation process. In addition, there is a complaint rating of approximately 20% of 1049 projects. This paper aims to investigate KM implementation process on job satisfaction and worker performance for XYZ and give recommendation based on the measurement result to KM process implementation. The result of this paper is organizational culture has significant relationship with job satisfaction and knowledge sharing has significant relationship with worker performance. Based on the result, we recommend to create reward, KM policy, allocate budget, and organize special division of KM to optimal the KM implementation.

Original languageEnglish
Title of host publication2020 3rd International Conference on Computer and Informatics Engineering, IC2IE 2020
EditorsIndra Hermawan, Muhammad Yusuf Bagus Rasyidin, Malisa Huzaifa, Iklima Ermis Ismail, Asep Taufik Muharram, Anggi Mardiyono, Noorlela Marcheeta, Dewi Kurniawati, Ade Rahma Yuly, Ariawan Andi Suhanda
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages330-335
Number of pages6
ISBN (Electronic)9781728182476
DOIs
Publication statusPublished - 15 Sep 2020
Event3rd International Conference on Computer and Informatics Engineering, IC2IE 2020 - Depok, Indonesia
Duration: 15 Sep 202016 Sep 2020

Publication series

Name2020 3rd International Conference on Computer and Informatics Engineering, IC2IE 2020

Conference

Conference3rd International Conference on Computer and Informatics Engineering, IC2IE 2020
Country/TerritoryIndonesia
CityDepok
Period15/09/2016/09/20

Keywords

  • job satisfaction
  • km impact
  • km process
  • knowledge management
  • worker performance

Fingerprint

Dive into the research topics of 'Investigation of Job Satisfaction and Worker Performance on Digital Business Company'. Together they form a unique fingerprint.

Cite this