Investigating the protection of customers' personal data in the ridesharing applications: A desk research in Indonesia

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

4 Citations (Scopus)

Abstract

Ridesharing application acquires, collects, stores, and shares personal data of its customers and therefore there has to be a practice on protecting customers' data and a mechanism to ensure that data will not be misused. This research investigates how ridesharing applications in Indonesia protect their customers' personal data. By using self-regulation mechanism and compliance examination with related national regulation, this research is demonstrated to three ridesharing applications in Indonesia through their privacy policies, terms, and conditions. Generally, this research unveils that all core principles of Data Protection have been fully covered by them. It shows that the application operators have established formal commitment to protect their customers' personal data which have been shared after vendor approves the customer's booking. Unfortunately, they cannot ensure that shared information are fully erased from vendor's device after transaction. They also do not expose their compliance to national regulation although most of stipulation have been covered.

Original languageEnglish
Title of host publicationECTI-CON 2018 - 15th International Conference on Electrical Engineering/Electronics, Computer, Telecommunications and Information Technology
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages118-121
Number of pages4
ISBN (Electronic)9781538635551
DOIs
Publication statusPublished - 18 Jan 2019
Event15th International Conference on Electrical Engineering/Electronics, Computer, Telecommunications and Information Technology, ECTI-CON 2018 - Chiang Rai, Thailand
Duration: 18 Jul 201821 Jul 2018

Publication series

NameECTI-CON 2018 - 15th International Conference on Electrical Engineering/Electronics, Computer, Telecommunications and Information Technology

Conference

Conference15th International Conference on Electrical Engineering/Electronics, Computer, Telecommunications and Information Technology, ECTI-CON 2018
Country/TerritoryThailand
CityChiang Rai
Period18/07/1821/07/18

Keywords

  • Customer data protection
  • Data privacy
  • E-Commerce
  • Information security

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