Objective: To identify maternal satisfaction with childbirth delivery services at three levels of healthcare facilities in Jakarta, Indonesia. Method: 151 postpartum mothers in Jakarta were selected according to the proportion of childbirth deliveries at three levels of healthcare facilities. The instruments used were a respondent's characteristics questionnaire; the Childbirth Expectation Questionnaire (Indonesian version); a social support questionnaire, which was a modification of the Indonesian version of the Postpartum Support System and Family Coping Questionnaire; and the Indonesian version of the Satisfaction with Intrapartum Care. Results: The majority of respondents expressed their satisfaction with the childbirth delivery services at the three levels of healthcare facilities. The most influential factor for satisfaction with the childbirth delivery service at the level 1 healthcare facility was the expectation of labour (odds ratio [OR] 49.15; 95% confidence interval [CI]: 2.29–105.45). The factor that most influenced satisfaction with the childbirth delivery service at the level II and level III healthcare facilities was social support (OR 16.55; 95% CI: 1.09–251.98 and OR 56.2; 95% CI: 3.41–927.7, respectively). Conclusions: The pattern of satisfaction with intrapartum care did not differ significantly between the three levels of healthcare facilities (p > 0.05).
- Healthcare facility
- Primary health care
- Satisfaction with intrapartum care