TY - GEN
T1 - Internal Social Media Acceptance in Government Organizations
AU - Juliarti, Hardini
AU - Nugraha, Candra Dwi
AU - Sensuse, Dana Indra
AU - Kautsarina,
AU - Suryono, Ryan Randy
N1 - Funding Information:
This research was supported by the E-Government and EBusiness Laboratory, Faculty of Computer Science, Universitas Indonesia.
Funding Information:
ACKNOWLEDGMENT This research was supported by the E-Government and E-Business Laboratory, Faculty of Computer Science, Universitas Indonesia.
Publisher Copyright:
© 2021 IEEE.
PY - 2021
Y1 - 2021
N2 - Internal social media (ISM) has been extensively used in organizations to support communication, collaboration, and information sharing. Therefore, research about ISM in organizations also increased in recent years, but very few studies discuss ISM in government organizations. This study aims to provide an overview of ISM implementation in government organizations and to examine a proposed ISM acceptance model with the factors that influence it. The model was built by modifying the unified theory of acceptance and use of technology 2 (UTAUT 2), obtaining seven hypotheses which were tested using Structural Equation Modeling - Partial Least Square (PLS-SEM) analysis. The results show that ISM in several government organizations in Indonesia have not been used optimally and lack of user participation. They need to improve the user interface, update the content, add features that are relevant to user needs, and overcome system access problems. Then, from the seven hypotheses formulated, only two were accepted, which shows that performance expectancy and hedonic motivation have a significant positive effect on the intention to use ISM in government organizations. Furthermore, the results of this study can be used as a foundation for decision-making in ISM implementation in government organizations.
AB - Internal social media (ISM) has been extensively used in organizations to support communication, collaboration, and information sharing. Therefore, research about ISM in organizations also increased in recent years, but very few studies discuss ISM in government organizations. This study aims to provide an overview of ISM implementation in government organizations and to examine a proposed ISM acceptance model with the factors that influence it. The model was built by modifying the unified theory of acceptance and use of technology 2 (UTAUT 2), obtaining seven hypotheses which were tested using Structural Equation Modeling - Partial Least Square (PLS-SEM) analysis. The results show that ISM in several government organizations in Indonesia have not been used optimally and lack of user participation. They need to improve the user interface, update the content, add features that are relevant to user needs, and overcome system access problems. Then, from the seven hypotheses formulated, only two were accepted, which shows that performance expectancy and hedonic motivation have a significant positive effect on the intention to use ISM in government organizations. Furthermore, the results of this study can be used as a foundation for decision-making in ISM implementation in government organizations.
KW - government organizations
KW - internal social media
KW - PLS-SEM
KW - user acceptance model
KW - UTAUT 2
UR - http://www.scopus.com/inward/record.url?scp=85124371051&partnerID=8YFLogxK
U2 - 10.1109/ICOMITEE53461.2021.9650224
DO - 10.1109/ICOMITEE53461.2021.9650224
M3 - Conference contribution
AN - SCOPUS:85124371051
T3 - 2021 International Conference on Computer Science, Information Technology, and Electrical Engineering, ICOMITEE 2021
SP - 133
EP - 140
BT - 2021 International Conference on Computer Science, Information Technology, and Electrical Engineering, ICOMITEE 2021
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 2021 International Conference on Computer Science, Information Technology, and Electrical Engineering, ICOMITEE 2021
Y2 - 27 October 2021 through 28 October 2021
ER -