Integration of updated DeLone & McLean success model, KANO model and QFD to analyze quality of an information system

Erma Nindiaswari, Fatimah Azzahro, Achmad Nizar Hidayanto, Solikin Gitik, Pornthep Anussornnitisarn

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

Studies on information system success and evaluation have been done for several decades. However, an evaluation should be followed by system improvement to give practical contribution to organization. This study proposes an integrated step to evaluate an IS success and analyze its improvement opportunities based on user requirements. To aim this objective, DeLone & McLean success model, KANO model and QFD concept are utilized. A case study of Electronic Disposition and Mailing System (EDMS) in Ministry of State Secretariat Indonesia is presented to illustrate the use of proposed method. The results indicate that priorities of needs are different before and after the integration of Kano's Model in QFD.

Original languageEnglish
Title of host publication2016 International Conference on Informatics and Computing, ICIC 2016
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages361-366
Number of pages6
ISBN (Electronic)9781509016488
DOIs
Publication statusPublished - 19 Apr 2017
Event1st International Conference on Informatics and Computing, ICIC 2016 - Mataram, Indonesia
Duration: 28 Oct 201629 Oct 2016

Publication series

Name2016 International Conference on Informatics and Computing, ICIC 2016

Conference

Conference1st International Conference on Informatics and Computing, ICIC 2016
CountryIndonesia
CityMataram
Period28/10/1629/10/16

Keywords

  • EDMS
  • Kano Model
  • QFD
  • Quality of Information Systems
  • Updated D&M IS Success Model

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