Integration of updated DeLone & McLean success model, KANO model and QFD to analyze quality of an information system

Erma Nindiaswari; Fatimah Azzahro; Achmad Nizar Hidayanto; Solikin Gitik; Pornthep Anussornnitisarn

doi:10.1109/IAC.2016.7905745

Integration of updated DeLone & McLean success model, KANO model and QFD to analyze quality of an information system

Erma Nindiaswari, Fatimah Azzahro, Achmad Nizar Hidayanto, Solikin Gitik, Pornthep Anussornnitisarn

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

4 Citations (Scopus)

Abstract

Studies on information system success and evaluation have been done for several decades. However, an evaluation should be followed by system improvement to give practical contribution to organization. This study proposes an integrated step to evaluate an IS success and analyze its improvement opportunities based on user requirements. To aim this objective, DeLone & McLean success model, KANO model and QFD concept are utilized. A case study of Electronic Disposition and Mailing System (EDMS) in Ministry of State Secretariat Indonesia is presented to illustrate the use of proposed method. The results indicate that priorities of needs are different before and after the integration of Kano's Model in QFD.

Original language	English
Title of host publication	2016 International Conference on Informatics and Computing, ICIC 2016
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	361-366
Number of pages	6
ISBN (Electronic)	9781509016488
DOIs	https://doi.org/10.1109/IAC.2016.7905745
Publication status	Published - 19 Apr 2017
Event	1st International Conference on Informatics and Computing, ICIC 2016 - Mataram, Indonesia Duration: 28 Oct 2016 → 29 Oct 2016

Publication series

Name	2016 International Conference on Informatics and Computing, ICIC 2016

Conference

Conference	1st International Conference on Informatics and Computing, ICIC 2016
Country/Territory	Indonesia
City	Mataram
Period	28/10/16 → 29/10/16

Keywords

EDMS
Kano Model
QFD
Quality of Information Systems
Updated D&M IS Success Model

Access to Document

10.1109/IAC.2016.7905745

Cite this

Nindiaswari, E., Azzahro, F., Hidayanto, A. N., Gitik, S., & Anussornnitisarn, P. (2017). Integration of updated DeLone & McLean success model, KANO model and QFD to analyze quality of an information system. In 2016 International Conference on Informatics and Computing, ICIC 2016 (pp. 361-366). Article 7905745 (2016 International Conference on Informatics and Computing, ICIC 2016). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/IAC.2016.7905745

Nindiaswari, Erma ; Azzahro, Fatimah ; Hidayanto, Achmad Nizar et al. / Integration of updated DeLone & McLean success model, KANO model and QFD to analyze quality of an information system. 2016 International Conference on Informatics and Computing, ICIC 2016. Institute of Electrical and Electronics Engineers Inc., 2017. pp. 361-366 (2016 International Conference on Informatics and Computing, ICIC 2016).

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abstract = "Studies on information system success and evaluation have been done for several decades. However, an evaluation should be followed by system improvement to give practical contribution to organization. This study proposes an integrated step to evaluate an IS success and analyze its improvement opportunities based on user requirements. To aim this objective, DeLone & McLean success model, KANO model and QFD concept are utilized. A case study of Electronic Disposition and Mailing System (EDMS) in Ministry of State Secretariat Indonesia is presented to illustrate the use of proposed method. The results indicate that priorities of needs are different before and after the integration of Kano's Model in QFD.",

keywords = "EDMS, Kano Model, QFD, Quality of Information Systems, Updated D&M IS Success Model",

author = "Erma Nindiaswari and Fatimah Azzahro and Hidayanto, {Achmad Nizar} and Solikin Gitik and Pornthep Anussornnitisarn",

note = "Publisher Copyright: {\textcopyright} 2016 IEEE.; 1st International Conference on Informatics and Computing, ICIC 2016 ; Conference date: 28-10-2016 Through 29-10-2016",

year = "2017",

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doi = "10.1109/IAC.2016.7905745",

language = "English",

series = "2016 International Conference on Informatics and Computing, ICIC 2016",

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Nindiaswari, E, Azzahro, F , Hidayanto, AN, Gitik, S & Anussornnitisarn, P 2017, Integration of updated DeLone & McLean success model, KANO model and QFD to analyze quality of an information system. in 2016 International Conference on Informatics and Computing, ICIC 2016., 7905745, 2016 International Conference on Informatics and Computing, ICIC 2016, Institute of Electrical and Electronics Engineers Inc., pp. 361-366, 1st International Conference on Informatics and Computing, ICIC 2016, Mataram, Indonesia, 28/10/16. https://doi.org/10.1109/IAC.2016.7905745

Integration of updated DeLone & McLean success model, KANO model and QFD to analyze quality of an information system. / Nindiaswari, Erma; Azzahro, Fatimah ; Hidayanto, Achmad Nizar et al.
2016 International Conference on Informatics and Computing, ICIC 2016. Institute of Electrical and Electronics Engineers Inc., 2017. p. 361-366 7905745 (2016 International Conference on Informatics and Computing, ICIC 2016).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - Studies on information system success and evaluation have been done for several decades. However, an evaluation should be followed by system improvement to give practical contribution to organization. This study proposes an integrated step to evaluate an IS success and analyze its improvement opportunities based on user requirements. To aim this objective, DeLone & McLean success model, KANO model and QFD concept are utilized. A case study of Electronic Disposition and Mailing System (EDMS) in Ministry of State Secretariat Indonesia is presented to illustrate the use of proposed method. The results indicate that priorities of needs are different before and after the integration of Kano's Model in QFD.

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Nindiaswari E, Azzahro F , Hidayanto AN, Gitik S, Anussornnitisarn P. Integration of updated DeLone & McLean success model, KANO model and QFD to analyze quality of an information system. In 2016 International Conference on Informatics and Computing, ICIC 2016. Institute of Electrical and Electronics Engineers Inc. 2017. p. 361-366. 7905745. (2016 International Conference on Informatics and Computing, ICIC 2016). doi: 10.1109/IAC.2016.7905745

Integration of updated DeLone & McLean success model, KANO model and QFD to analyze quality of an information system

Abstract

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Keywords

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