TY - GEN
T1 - Integrating IS Success Model, SERVQUAL and Kano Model into QFD to improve Hospital Information System quality
AU - Wibawa, Junario
AU - Meyliana,
AU - Widjaja, Henry A.E.
AU - Hidayanto, Achmad Nizar
N1 - Publisher Copyright:
© 2016 IEEE.
PY - 2017/5/16
Y1 - 2017/5/16
N2 - Hospital Information System (HIS) has become an important part of every healthcare institution in providing high quality clinical care and efficient daily operation. The purpose of this research is to evaluate the quality of HIS in a private multi-specialty hospital in Indonesia as the mean to recommend possible actions for the management and IT department in the effort of achieving continuous improvements. The approach involves integrating SERVQUAL method, Kano Model and Quality Function Deployment (QFD) for measuring HIS quality attributes that are adopted from DeLone & McLean IS Success Model dimensions from the users' perspective. This research shows the low user satisfaction level towards the current HIS quality, and then the attributes required for betterment are subsequently identified. As the final outcome, the House of Quality is successfully constructed in order to propose systematic and measured improvement priorities that the hospital should perform to fulfill the users' needs and desires of a high quality HIS.
AB - Hospital Information System (HIS) has become an important part of every healthcare institution in providing high quality clinical care and efficient daily operation. The purpose of this research is to evaluate the quality of HIS in a private multi-specialty hospital in Indonesia as the mean to recommend possible actions for the management and IT department in the effort of achieving continuous improvements. The approach involves integrating SERVQUAL method, Kano Model and Quality Function Deployment (QFD) for measuring HIS quality attributes that are adopted from DeLone & McLean IS Success Model dimensions from the users' perspective. This research shows the low user satisfaction level towards the current HIS quality, and then the attributes required for betterment are subsequently identified. As the final outcome, the House of Quality is successfully constructed in order to propose systematic and measured improvement priorities that the hospital should perform to fulfill the users' needs and desires of a high quality HIS.
KW - IS Success Model
KW - continuous improvement
KW - hospital information system
KW - quality function deployment
UR - http://www.scopus.com/inward/record.url?scp=85020719688&partnerID=8YFLogxK
U2 - 10.1109/ICIMTech.2016.7930297
DO - 10.1109/ICIMTech.2016.7930297
M3 - Conference contribution
AN - SCOPUS:85020719688
T3 - Proceedings of 2016 International Conference on Information Management and Technology, ICIMTech 2016
SP - 29
EP - 34
BT - Proceedings of 2016 International Conference on Information Management and Technology, ICIMTech 2016
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 2016 International Conference on Information Management and Technology, ICIMTech 2016
Y2 - 16 November 2016 through 18 November 2016
ER -