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Inhibiting factors of Service Level Agreement (SLA) adoption in Government to Citizen (G2C) services: A case of Indonesia
M. Y.G.G. Reta, Achmad Nizar Hidayanto, Puspa Indahati Sandhyaduhita, Bobby Achirul Awal Nazief
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
2
Citations
(Scopus)