Information Technology Systems in Supporting Outbound Logistics: Study of Low-End Ice Cream Distribution Business in Indonesia

Glenda Triarta Komala, Anna Amalyah Agus

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Ice cream might not be the most favorable snacks for the general public in Indonesia, however the past five years has shown otherwise. This occurrence has encouraged one of the biggest ice cream manufacturing in the country to formulate and implement the new business model for the low-end market-stressing on the efficient and effective outbound logistics of goods. The existence of information systems as well as information technology (IT) systems, are undeniably significant to support the business processes and the actors involved. This research is an implementation of case study and design-based, in which business process modeling is formulated to reach a better understanding of the business processes as well as the actors and IT systems involved. The result shows that every actor has their own specialized IT system to support their activities. Intensive data communication between the systems, in the same time is limited to certain extent, are found to be the important key for the overall business process to be executed efficiently.

Original languageEnglish
Title of host publication2020 3rd International Conference on Computer and Informatics Engineering, IC2IE 2020
EditorsIndra Hermawan, Muhammad Yusuf Bagus Rasyidin, Malisa Huzaifa, Iklima Ermis Ismail, Asep Taufik Muharram, Anggi Mardiyono, Noorlela Marcheeta, Dewi Kurniawati, Ade Rahma Yuly, Ariawan Andi Suhanda
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages230-235
Number of pages6
ISBN (Electronic)9781728182476
DOIs
Publication statusPublished - 15 Sep 2020
Event3rd International Conference on Computer and Informatics Engineering, IC2IE 2020 - Depok, Indonesia
Duration: 15 Sep 202016 Sep 2020

Publication series

Name2020 3rd International Conference on Computer and Informatics Engineering, IC2IE 2020

Conference

Conference3rd International Conference on Computer and Informatics Engineering, IC2IE 2020
Country/TerritoryIndonesia
CityDepok
Period15/09/2016/09/20

Keywords

  • actors
  • business process
  • business process modelling notation
  • distribution
  • ice cream
  • information system
  • IT systems
  • logistics
  • outbound logistics

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