Information and Technology Governance Capability Analysis: Case Study of CV Wirelessindo

The implementation of information and technology (IT) supports company sustainability. Large companies use IT as an integral part of their business model. Digital strategies must align with business strategies to achieve sustainability. Wirelessindo, established in 2007, provides IT solutions such as equipment, site surveys, network design and security, and tower installations. Its mission is to increase company productivity to win the competition in the era of Industry 4.0. It is used to enhance customer service and internal business process efficiency. Initial investigations found issues with IT function mismatches, financial losses due to data loss, IT equipment installation and configuration errors, and business process incidents caused by emerging risks. Identified root problems include employee knowledge gaps, risk management disparities, errors in defining business needs, and change management gaps