TY - JOUR
T1 - Influence of Use of Social Media of Goverment Agencies on Trust to the Goverment: Study on Social Media Owned by Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi DKI Jakarta
T2 - Study on Social Media Owned by Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi DKI Jakarta
AU - Marpianta, Dina Anggia
AU - Hendriyani, null
PY - 2019/7
Y1 - 2019/7
N2 - This research examines the influence of social media usage in government agencies toward trust in the government. This study focuses on the social media owned by the Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi DKI Jakarta [the Office of Investment and One Stop-Intergrated-Services]; namely Instagram, Twitter, and Facebook account @layananja-karta. This is a quantitative survey that takes a sample from followers of those social media accounts, conducting in Jakarta byasking the respondent to fill out an online questionnaire. PLS Structural Equation Modelling (SEM) is used to analyse obtained data, to test and estimate relationships with the integration of factor analysis and path analysis. This study finds that using social media could increase trust toward the government as long as the public perceives transparency and interactivity in social media communication.
AB - This research examines the influence of social media usage in government agencies toward trust in the government. This study focuses on the social media owned by the Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi DKI Jakarta [the Office of Investment and One Stop-Intergrated-Services]; namely Instagram, Twitter, and Facebook account @layananja-karta. This is a quantitative survey that takes a sample from followers of those social media accounts, conducting in Jakarta byasking the respondent to fill out an online questionnaire. PLS Structural Equation Modelling (SEM) is used to analyse obtained data, to test and estimate relationships with the integration of factor analysis and path analysis. This study finds that using social media could increase trust toward the government as long as the public perceives transparency and interactivity in social media communication.
KW - Interactivity
KW - social media
KW - government agency
KW - transparency
KW - trust in government
UR - http://journal.ui.ac.id/index.php/jkmi/article/view/9713
U2 - 10.7454/jki.v8i2.9713
DO - 10.7454/jki.v8i2.9713
M3 - Article
SN - 2615-2894
VL - 8
SP - 134
EP - 143
JO - Jurnal Komunikasi Indonesia
JF - Jurnal Komunikasi Indonesia
IS - 2
ER -