TY - GEN
T1 - Influence of Technological, Social, and Individual Factors on Security and Privacy Take-up of Digital Banking
AU - Widyadhana, Ayasha Nadira
AU - Handayani, Putu Wuri
AU - Larasati, Pramitha Dwi
N1 - Funding Information:
ACKNOWLEDGMENT This research is funded by Directorate of Research and Development, Universitas Indonesia under Hibah PUTI Pascasarjana 2022 (Grant No. NKB-106/UN2.RST/HKP.05.00/2022).
Publisher Copyright:
© 2022 IEEE.
PY - 2022
Y1 - 2022
N2 - Digital bank applications have significant market potential in Indonesia given that bank penetration has not been comprehensive in Indonesia. However, this also comes with potential issues, especially data security and privacy issues. This study uses communication privacy theory and expectation-confirmation theory to examine the influence of technological, social, and individual factors on user perceptions of security and privacy and examines the effect of security and privacy perceptions on the intention to continue using digital banking applications. The authors used a Covariance-based structural equation modelling and got 421 valid respondent data from the data collection phase that was conducted for 22 days from September 17, 2021 and ending on October 8, 2021. The outcome indicates that perceived mobile transaction security affects perceived mobile app security and perceived mobile app security affects the intention to continue using digital banking apps. Furthermore, the perceived effectiveness of privacy policy, social influences, and perceived privacy awareness affect the perceived privacy risk. The results of this study provide insights for users of digital bank applications and are expected to contribute to digital bank research, especially in Indonesia. The results may also be used by bank and digital bank app developers to improve app security and take further measures to minimize user privacy risks.
AB - Digital bank applications have significant market potential in Indonesia given that bank penetration has not been comprehensive in Indonesia. However, this also comes with potential issues, especially data security and privacy issues. This study uses communication privacy theory and expectation-confirmation theory to examine the influence of technological, social, and individual factors on user perceptions of security and privacy and examines the effect of security and privacy perceptions on the intention to continue using digital banking applications. The authors used a Covariance-based structural equation modelling and got 421 valid respondent data from the data collection phase that was conducted for 22 days from September 17, 2021 and ending on October 8, 2021. The outcome indicates that perceived mobile transaction security affects perceived mobile app security and perceived mobile app security affects the intention to continue using digital banking apps. Furthermore, the perceived effectiveness of privacy policy, social influences, and perceived privacy awareness affect the perceived privacy risk. The results of this study provide insights for users of digital bank applications and are expected to contribute to digital bank research, especially in Indonesia. The results may also be used by bank and digital bank app developers to improve app security and take further measures to minimize user privacy risks.
KW - continuous intention
KW - digital banking
KW - individual factors
KW - mobile app
KW - privacy perception
KW - security perception
KW - social factors
UR - http://www.scopus.com/inward/record.url?scp=85141413401&partnerID=8YFLogxK
U2 - 10.1109/ICIMTech55957.2022.9915231
DO - 10.1109/ICIMTech55957.2022.9915231
M3 - Conference contribution
AN - SCOPUS:85141413401
T3 - Proceedings of 2022 International Conference on Information Management and Technology, ICIMTech 2022
SP - 33
EP - 38
BT - Proceedings of 2022 International Conference on Information Management and Technology, ICIMTech 2022
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 7th International Conference on Information Management and Technology, ICIMTech 2022
Y2 - 11 August 2022 through 12 August 2022
ER -