Indonesia Call Center Access Code Running Out Occupancy Prediction

Savitri Amalia, Catur Apriono

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Call centers are crucial for interacting with clients, such as helping customers solve problems. Companies, government agencies, legal entities, and other sectors widely use it. In indonesia, access codes for call centers have increased significantly from 2018 to 2021. It is necessary to predict the running out of occupancy due to the limited combination of digits allocated by the government. This study aims to predict when the access code occupancy of the call center service runs out by using linear regression in time series and comparison with the allocated number of access codes. It is necessary for early mitigation in the form of regulations for setting new combination digits for call centers. It was found that there will be an access code crisis for the call center service codes in 2026, which will run out in 2027. Therefore, regulations related to combination digits should be verified and modified soon to accommodate more demand in the future.

Original languageEnglish
Title of host publication2024 International Conference on Green Energy, Computing and Sustainable Technology, GECOST 2024
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages46-49
Number of pages4
ISBN (Electronic)9798350357905
DOIs
Publication statusPublished - 2024
Event2024 International Conference on Green Energy, Computing and Sustainable Technology, GECOST 2024 - Miri Sarawak, Malaysia
Duration: 17 Jan 202419 Jan 2024

Publication series

Name2024 International Conference on Green Energy, Computing and Sustainable Technology, GECOST 2024

Conference

Conference2024 International Conference on Green Energy, Computing and Sustainable Technology, GECOST 2024
Country/TerritoryMalaysia
CityMiri Sarawak
Period17/01/2419/01/24

Keywords

  • Access Code
  • Allocation
  • Call Center
  • Numbering
  • Regulation

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