Abstract
Order management process is one of supply chain management process, which has an important role related to the customer satisfaction and profit of the company. The company should reengineering their business process to compete with other company and responsive to customer needs. IDEF0 and Business Process Reengineering (BPR) method is used tomap, review, and analyze existing business process. In this research, the existing and new business process design is simulated using Igrafx and the result shows process time reduced by 16, 66%.
| Original language | English |
|---|---|
| Pages (from-to) | 4917-4923 |
| Number of pages | 7 |
| Journal | ARPN Journal of Engineering and Applied Sciences |
| Volume | 11 |
| Issue number | 7 |
| Publication status | Published - 1 Apr 2016 |
Keywords
- Business process reengineering
- Enterprise resource planning
- Management information system
- Order management