Improving order management system in pump industry

M. Dachyar, Listya Zufri

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)

Abstract

Order management process is one of supply chain management process, which has an important role related to the customer satisfaction and profit of the company. The company should reengineering their business process to compete with other company and responsive to customer needs. IDEF0 and Business Process Reengineering (BPR) method is used tomap, review, and analyze existing business process. In this research, the existing and new business process design is simulated using Igrafx and the result shows process time reduced by 16, 66%.

Original languageEnglish
Pages (from-to)4917-4923
Number of pages7
JournalARPN Journal of Engineering and Applied Sciences
Volume11
Issue number7
Publication statusPublished - 1 Apr 2016

Keywords

  • Business process reengineering
  • Enterprise resource planning
  • Management information system
  • Order management

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