Telecommunications company have to improve their business performance despite of the increase customers every year. In Indonesia, the telecommunication company have provided best services, improving operational systems by designing a framework for operational systems of the Internet of Things (IoT) other name of Machine to Machine (M2M). This study was conducted with expert opinion which further processed by the Analytic Hierarchy Process (AHP) to obtain important factor for organizations operational systems, and the Interpretive Structural Modeling (ISM) to determine factors of organization which found drives the biggest power. This study resulted, the greatest weight of SLA & KPI handling problems. The M2M current dashboard and current M2M connectivity have power to affect other factors and has important function for M2M operations roomates system which can be effectively carried out.
|Journal||IOP Conference Series: Materials Science and Engineering|
|Publication status||Published - 1 Jan 2014|
|Event||2014 International Conference on Manufacturing, Optimization, Industrial and Material Engineering, MOIME 2014 - Jakarta, Indonesia|
Duration: 29 Mar 2014 → 30 Mar 2014