Abstract
One of the determining factors for the success of an office is the productivity and performance of Human Resources (HR). One of the key factors in increasing the productivity of a Notary Law Firm/PPAT office is the quality of services provided. This study aims to determine the extent to which the quality of services provided at the XYZ Law Firm is implemented. The research method used in this study is to use a simple qualitative analysis to measure client satisfaction with the Servqual method. The distribution of research questionnaires was carried out both online and offline. From these results, findings related to service quality at the law firm's office were obtained which became input for the office.
Original language | English |
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Title of host publication | Proceedings of the 6th International Conference on Vocational Education Applied Science and Technology (ICVEAST 2023) |
Pages | 533-547 |
DOIs | |
Publication status | Published - 31 Oct 2023 |
Event | Proceedings of the 6th International Conference on Vocational Education Applied Science and Technology (ICVEAST 2023) - Solo Surakarta, Indonesia Duration: 25 Jul 2023 → 27 Jul 2023 |
Publication series
Name | Proceedings of the International Conference on Vocational Education Applied Science and Technology (ICVEAST 2023) |
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Volume | 783 |
ISSN (Print) | 2731-8060 |
ISSN (Electronic) | 2352-5398 |
Conference
Conference | Proceedings of the 6th International Conference on Vocational Education Applied Science and Technology (ICVEAST 2023) |
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Country/Territory | Indonesia |
City | Solo Surakarta |
Period | 25/07/23 → 27/07/23 |
Keywords
- Law Firm
- Human Resources
- Service Excellent
- Servqual Method