Implementation of Service Excellence Strategy to Improve Hr Performance in A Law Firm Office

Khaerunissa Anbar Istiadi, Ghina Fortuna Ayu

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

One of the determining factors for the success of an office is the productivity and performance of Human Resources (HR). One of the key factors in increasing the productivity of a Notary Law Firm/PPAT office is the quality of services provided. This study aims to determine the extent to which the quality of services provided at the XYZ Law Firm is implemented. The research method used in this study is to use a simple qualitative analysis to measure client satisfaction with the Servqual method. The distribution of research questionnaires was carried out both online and offline. From these results, findings related to service quality at the law firm's office were obtained which became input for the office.

Original languageEnglish
Title of host publicationProceedings of the 6th International Conference on Vocational Education Applied Science and Technology (ICVEAST 2023)
Pages533-547
DOIs
Publication statusPublished - 31 Oct 2023
EventProceedings of the 6th International Conference on Vocational Education Applied Science and Technology (ICVEAST 2023)

- Solo Surakarta, Indonesia
Duration: 25 Jul 202327 Jul 2023

Publication series

NameProceedings of the International Conference on Vocational Education Applied Science and Technology (ICVEAST 2023)
Volume783
ISSN (Print)2731-8060
ISSN (Electronic)2352-5398

Conference

ConferenceProceedings of the 6th International Conference on Vocational Education Applied Science and Technology (ICVEAST 2023)

Country/TerritoryIndonesia
CitySolo Surakarta
Period25/07/2327/07/23

Keywords

  • Law Firm
  • Human Resources
  • Service Excellent
  • Servqual Method

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