Implementation of lean methods on management of IT infrastructure monitoring system: A case study of PT kalbe farma

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

Monitoring system is a crucial part in establishing sophisticated IT infrastructure. Monitoring of IT infrastructure becomes indispensable for knowing the status and performance of technology components. Complex infrastructure, such as virtualization and cloud computing systems, boost up the number of nodes to be monitored. Notifications accumulate, which makes it more difficult to track problems. With lots of unneccessary notifications, the challenge to provide availability and improve service quality becomes more complex. A monitoring system that can deliver accurate monitoring information is needed. This research proposed a method to manage IT infrastructure monitoring system using Lean method. Lean method is a popular method of process management and has been successfully used in several IT process improvement projects. The results of this research show that lean methods can be applied to increase the quality of monitoring system, through the process stages that have been described in the lean implementation principle. Quantitatively it is known that after the lean method is applied, the number of network elements, nodes and interfaces monitored increases by 39%, 105% and 1%, respectively. While the alerts and events generated decreased by 77% and 49%, respectively. Qualitatively based on the identification of value achievement, the system can deliver the value expected by the customer, in which case the customer is a user of monitoring system.

Original languageEnglish
Title of host publication2018 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2018
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages295-300
Number of pages6
ISBN (Electronic)9781728101354
DOIs
Publication statusPublished - 17 Jan 2019
Event10th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2018 - Yogyakarta, Indonesia
Duration: 27 Oct 201828 Oct 2018

Publication series

Name2018 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2018

Conference

Conference10th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2018
CountryIndonesia
CityYogyakarta
Period27/10/1828/10/18

Keywords

  • Alerts
  • Events
  • Interfaces
  • IT infrastructure
  • Lean
  • Monitoring system
  • Network elements
  • Nodes

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