To attain prime service through the utilisation of technology, the Directorate General of Legal Administration, which acts as a provider of general legal services, consistently seeks to optimise the utilisation of ICT in support of its function. This research examines the concept of public service that utilises information system as its basis and uses indicator based on customer-oriented service standard and sustainability of technology development contained in Best Practice of COBIT 4.1. The research found that the condition of Information System that supports Online Legal Entitlement Service is at maturity level 3, namely "Defined Process", for the whole process of the measurement components. The description illustrates that the service mechanism and procedures have been partially documented. There is an increase in quality experienced by the service user community, but at an organisational level, several implementations are required, such as the preparation of Service SOP document, standardisation of education and training programs, and regular monitoring and evaluation programs.
|Title of host publication||Implementation of Information System For Legalisation of Legal Entity At The Directorate General of Administration of The Indonesian Ministry of Law And Human Rights|
|Publication status||Published - 2017|