Abstract
Introduction: The COVID-19 pandemic has caused changes in quality activities and innovations in health services. In Indonesia, the health sector has been impacted due to the high spread of COVID-19, starting from health workers to the hospital management level because organizations do not have time to respond to the crisis. Objective: This research is to determine health service efforts in dealing with the COVID-19 pandemic using the Lean Six Sigma (LSS) method. Method: Overview determined based on PICOS. Searches were performed on the Google Scholar, PubMed, and Science Direct databases using PRISMA. Articles are limited from January 2020-December 2022, in health services during or after the COVID-19 pandemic and using the LSS method. Result: Based on the search results found 144 articles with 1 duplication. The results of screening on the title and abstract obtained 7 articles but 1 article was incomplete so that 6 articles would be reviewed by researcher. Of the 6 studi es, 5 articles used the DMAIC (Define, Measure, Analysis, Improve, and Control) method and 1 article was a retrospective study. The DMAIC method starts from defining the problems encountered using several measurement techniques. Furthermore, performance capabilities and objectives to be achieved are analyzed to prepare improvement plans to be carried out. Improvements and control are done to offer long-term goals. Conclusion: The application of LSS during the COVID-19 pandemic can help healthcare in several countries improve the quality of management, medical personnel, efficiency, and reduce waiting time for services.
Translated title of the contribution | Implementation of Lean Six Sigma in Healthcare During and After the COVID-19 Pandemic: Literature Review |
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Original language | Indonesian |
Pages (from-to) | 1518-1526 |
Number of pages | 9 |
Journal | Media Publikasi Promosi Kesehatan Indonesia |
Volume | 6 |
Issue number | 8 |
DOIs | |
Publication status | Published - Aug 2023 |
Keywords
- COVID-19
- DMAIC
- Healthcare
- Lean Six Sigma