Identifying the Differing Service Maturity Levels of Mobile-based Smart Regency with e-Government Adoption Model (GAM) framework

Aang Kisnu Darmawan, Daniel Oranova Siahaan, Tony Dwi Susanto, Miftahul Walid, Busro Akramul Umam, Achmad Nizar Hidayanto

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Currently, almost every nation struggles with the idea of smart cities to adopt city management. Several previous studies have produced many models to measure the quality of ISS. In previous studies, service quality and experience in smart city applications were measured and assessed. However, a few works still examine the service quality of the Smart District model, which varies quite strongly from the overall smart city concept. This research aims to assess the service quality of mobile-based smart regions or districts. The model and approach used are the E-Government Adoption Model (GAM). This model is a development of the previous model, such as technology adoption model (TAM), diffusion of innovation theory (DOI), and theory of prohibited behavior (TPB). Two hundred eighty-three participants interviewed succeeded in collecting data collection using online and offline survey methods, data processing using AMOS 24.0 software. Research findings show that the variables in the GAM model reflect a positive relationship and are significant in terms of quality measures for intelligent district services. This study contributes to explain the effective use of intelligent regional mobile devices. This research shows that governments and policymakers focus more on important issues affecting the quality of smart cellular service.

Original languageEnglish
Title of host publication7th International Conference on ICT for Smart Society
Subtitle of host publicationAIoT for Smart Society, ICISS 2020 - Proceeding
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9780738143552
DOIs
Publication statusPublished - 19 Nov 2020
Event7th International Conference on ICT for Smart Society, ICISS 2020 - Virtual, Bandung, Indonesia
Duration: 19 Nov 202020 Nov 2020

Publication series

Name7th International Conference on ICT for Smart Society: AIoT for Smart Society, ICISS 2020 - Proceeding

Conference

Conference7th International Conference on ICT for Smart Society, ICISS 2020
Country/TerritoryIndonesia
CityVirtual, Bandung
Period19/11/2020/11/20

Keywords

  • E-Government Adoption Model
  • e-Service Quality
  • mobile-based application
  • smart city
  • smart regency

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