Identifying Features for the Improvement of IoT Services: A Kano Model Approach

DImas Agung Prasetyo, Muhammad Suryanegara

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

This paper aims to identify what new features need to be improved in the IoT services implemented in the Jakarta Smart City platform. We use sequential steps to construct the Kano Model and first define 10 attributes representing features as recommended improvements for the future IoT. The relevant survey was conducted among institutional users of the IoT services under the platform of the Jakarta Smart City. The findings show that 2 attributes fall into the category of Must Be, which are strongly expected by the users. These are the features that improve working productivity and efficiency and those that guarantee security and privacy. The rest of the attributes fall into the category of Indifferent, which users do not consider as significantly affecting their satisfaction in the future.

Original languageEnglish
Title of host publication2nd International Conference on Electrical, Communication and Computer Engineering, ICECCE 2020
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781728171166
DOIs
Publication statusPublished - Jun 2020
Event2nd International Conference on Electrical, Communication and Computer Engineering, ICECCE 2020 - Istanbul, Turkey
Duration: 12 Jun 202013 Jun 2020

Publication series

Name2nd International Conference on Electrical, Communication and Computer Engineering, ICECCE 2020

Conference

Conference2nd International Conference on Electrical, Communication and Computer Engineering, ICECCE 2020
CountryTurkey
CityIstanbul
Period12/06/2013/06/20

Keywords

  • Internet of Things
  • IoT
  • Kano Model
  • Smart City

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