@inproceedings{f5acd98fd7784ef3a1296e2c16fa9201,
title = "Identifying Features for the Improvement of IoT Services: A Kano Model Approach",
abstract = "This paper aims to identify what new features need to be improved in the IoT services implemented in the Jakarta Smart City platform. We use sequential steps to construct the Kano Model and first define 10 attributes representing features as recommended improvements for the future IoT. The relevant survey was conducted among institutional users of the IoT services under the platform of the Jakarta Smart City. The findings show that 2 attributes fall into the category of Must Be, which are strongly expected by the users. These are the features that improve working productivity and efficiency and those that guarantee security and privacy. The rest of the attributes fall into the category of Indifferent, which users do not consider as significantly affecting their satisfaction in the future.",
keywords = "Internet of Things, IoT, Kano Model, Smart City",
author = "Prasetyo, {DImas Agung} and Muhammad Suryanegara",
note = "Publisher Copyright: {\textcopyright} 2020 IEEE.; 2nd International Conference on Electrical, Communication and Computer Engineering, ICECCE 2020 ; Conference date: 12-06-2020 Through 13-06-2020",
year = "2020",
month = jun,
doi = "10.1109/ICECCE49384.2020.9179430",
language = "English",
series = "2nd International Conference on Electrical, Communication and Computer Engineering, ICECCE 2020",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
booktitle = "2nd International Conference on Electrical, Communication and Computer Engineering, ICECCE 2020",
address = "United States",
}
