Hospital surgical services design improvement using business process re-engineering and relational database approaches

Hospital surgical services face important problems such as tool identification and information integration. The purpose of this study is to design improvement of surgery services using business process re-engineering (BPR) approach and relational database information system to improve service process time and reduce the risk of neglect by doctors and nurses. Information systems design in this study is carried out in two stages that are construct the entity relationship diagram (ERD), and data flow diagram (DFD). This study provides six scenario options for hospital surgery service. Each scenario produces different service times. The scenario consists of three classifications of solutions: parallel, information systems and RFID technology. This research also analyzes combination scenario from those classifications.