Gamification in e-Govemment: A Systematic Literature Review

Betty Purwandari, Mochammad Arief Hermawan Sutoyo, Muhammad Mishbah, Muhammad Fadhil Dzulfikar

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)

Abstract

Previous studies indicate that gamification in e- government potentially increases social interactions between citizens and government. As a result, it can lead to more active participation of citizens in government programs. However, there are many cases of e-government that are lack of citizens' involvement. To address this problem, a Systematic Literature Review (SLR) with Kitchenham method on gamification in e- government was employed. It analyzed lesson learned from gamification in e-government, which was implemented in 8 countries in Asia, Europe, America and Australia. The results show that citizens prefer accepting rewards such as money, better feeling, digital badges, and certificates of appreciation to take part in e-government. These findings become inputs for further study to develop a protype of gamification for e- government in Indonesia.

Original languageEnglish
Title of host publicationProceedings of 2019 4th International Conference on Informatics and Computing, ICIC 2019
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781728122076
DOIs
Publication statusPublished - Oct 2019
Event4th International Conference on Informatics and Computing, ICIC 2019 - Semarang, Indonesia
Duration: 23 Oct 201924 Oct 2019

Publication series

NameProceedings of 2019 4th International Conference on Informatics and Computing, ICIC 2019

Conference

Conference4th International Conference on Informatics and Computing, ICIC 2019
Country/TerritoryIndonesia
CitySemarang
Period23/10/1924/10/19

Keywords

  • citizens' participation
  • e-government
  • gamification
  • systematic literature review

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