TY - GEN
T1 - Finding preeminence
T2 - 5th International Conference on Informatics and Computing, ICIC 2020
AU - Syahrizal, Andy
AU - Arief, Assaf
AU - Indra Sensuse, Dana
N1 - Publisher Copyright:
© 2020 IEEE.
PY - 2020/11/3
Y1 - 2020/11/3
N2 - Today, society has experienced many developments in its life. Nowadays, people are starting to begin the age of digital information. With the development of web and internet technology, the use of the internet has also developed, like the use of technology in conducting electronic-based services. Along with the development of information and computer technology, the government required to administer adequate public services to suffice its citizen's needs. The topic of service quality has been widely discussed from previous studies and from various perspectives such as the perspective of citizens. In this research, we delved into what success factors that affect the implementation of public e-services. Thereupon, to elucidate this emerging research problem, we performed a scientific literature review which provides an examination to the studies traverse the questions of factors that affected the quality of services in the domain of e-services. From the SLR process, we enlist 20 success factors from 16 chosen literature. Furthermore, this paper accommodates an overview of the literature and make inquiries on the success factors in a service implementation, peculiarly in the electronic-based service. And we categorized the factors based on the domain taken from a few antecedent studies. Then we proffered an initial framework with the primary goal is for measuring the quality of the services in e-services. We hope this paper be capable of bequeathing to the knowledge of service quality, principally in the apperception of success factors in e-services.
AB - Today, society has experienced many developments in its life. Nowadays, people are starting to begin the age of digital information. With the development of web and internet technology, the use of the internet has also developed, like the use of technology in conducting electronic-based services. Along with the development of information and computer technology, the government required to administer adequate public services to suffice its citizen's needs. The topic of service quality has been widely discussed from previous studies and from various perspectives such as the perspective of citizens. In this research, we delved into what success factors that affect the implementation of public e-services. Thereupon, to elucidate this emerging research problem, we performed a scientific literature review which provides an examination to the studies traverse the questions of factors that affected the quality of services in the domain of e-services. From the SLR process, we enlist 20 success factors from 16 chosen literature. Furthermore, this paper accommodates an overview of the literature and make inquiries on the success factors in a service implementation, peculiarly in the electronic-based service. And we categorized the factors based on the domain taken from a few antecedent studies. Then we proffered an initial framework with the primary goal is for measuring the quality of the services in e-services. We hope this paper be capable of bequeathing to the knowledge of service quality, principally in the apperception of success factors in e-services.
KW - E-Services
KW - E-services Implementation
KW - Service Quality
KW - Success Factors
UR - http://www.scopus.com/inward/record.url?scp=85099316362&partnerID=8YFLogxK
U2 - 10.1109/ICIC50835.2020.9288525
DO - 10.1109/ICIC50835.2020.9288525
M3 - Conference contribution
AN - SCOPUS:85099316362
T3 - 2020 5th International Conference on Informatics and Computing, ICIC 2020
BT - 2020 5th International Conference on Informatics and Computing, ICIC 2020
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 3 November 2020 through 4 November 2020
ER -