Financial Technology Acceptance Factors of Electronic Wallet and Digital Cash in Indonesia

Muthia Nabila; Betty Purwandari; Bobby A.A. Nazief; Dony Abdul Chalid; Sigit Sulistiyo Wibowo; Iis Solichah

doi:10.1109/ICITSI.2018.8696091

Financial Technology Acceptance Factors of Electronic Wallet and Digital Cash in Indonesia

Muthia Nabila
, Betty Purwandari
, Bobby A.A. Nazief
, Dony Abdul Chalid
, Sigit Sulistiyo Wibowo
, Iis Solichah

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

14 Citations (Scopus)

Abstract

Despite limited financial resources of people with minimum wage in Indonesia, they have embraced Financial Technology (fintech). There are two types of fintech, i.e. card-based electronic wallet and application-based digital cash. The aim of this research is to rank the acceptance factors of e-wallet and digital cash by low income individuals. Initially, Systematic Literature Review (SLR) was conducted to develop a structural hierarchy of the Analytic Hierarchy Process (AHP). It was followed by interviews with fintech experts to validate the structural hierarchy. Finally, AHP pairwise comparison questionnaires were filled out by 18 respondents, who have experiences using electronic wallet or digital cash. The results show that highest reception factor of both fintech types is ease of use. Speed is the second top rank acceptance factor of electronic wallet, whilst cost-benefit is the second factor of digital cash reception. These findings can enable fintech providers to improve their better marketing strategy, by enhancing their products related its ease of use, speed, and cost.

Original language	English
Title of host publication	2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	284-289
Number of pages	6
ISBN (Electronic)	9781538656938
DOIs	https://doi.org/10.1109/ICITSI.2018.8696091
Publication status	Published - 22 Apr 2019
Event	5th International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Bandung - Padang, Indonesia Duration: 22 Oct 2018 → 26 Oct 2018

Publication series

Name	2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings

Conference

Conference	5th International Conference on Information Technology Systems and Innovation, ICITSI 2018
Country/Territory	Indonesia
City	Bandung - Padang
Period	22/10/18 → 26/10/18

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 8 Decent Work and Economic Growth
SDG 10 Reduced Inequalities

Keywords

Acceptance factor
Analytic Hierarchy Process (AHP)
Digital cash
Electronic transaction
Electronic wallet
Financial technology (fintech)
Payment system
Systematic Literature Review (SLR)

Access to Document

10.1109/ICITSI.2018.8696091

Cite this

Nabila, M., Purwandari, B., Nazief, B. A. A., Chalid, D. A., Wibowo, S. S., & Solichah, I. (2019). Financial Technology Acceptance Factors of Electronic Wallet and Digital Cash in Indonesia. In 2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings (pp. 284-289). Article 8696091 (2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICITSI.2018.8696091

Nabila, Muthia ; Purwandari, Betty ; Nazief, Bobby A.A. et al. / Financial Technology Acceptance Factors of Electronic Wallet and Digital Cash in Indonesia. 2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings. Institute of Electrical and Electronics Engineers Inc., 2019. pp. 284-289 (2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings).

@inproceedings{5df875f6c95d487197be3c3bd42f6db2,

title = "Financial Technology Acceptance Factors of Electronic Wallet and Digital Cash in Indonesia",

abstract = "Despite limited financial resources of people with minimum wage in Indonesia, they have embraced Financial Technology (fintech). There are two types of fintech, i.e. card-based electronic wallet and application-based digital cash. The aim of this research is to rank the acceptance factors of e-wallet and digital cash by low income individuals. Initially, Systematic Literature Review (SLR) was conducted to develop a structural hierarchy of the Analytic Hierarchy Process (AHP). It was followed by interviews with fintech experts to validate the structural hierarchy. Finally, AHP pairwise comparison questionnaires were filled out by 18 respondents, who have experiences using electronic wallet or digital cash. The results show that highest reception factor of both fintech types is ease of use. Speed is the second top rank acceptance factor of electronic wallet, whilst cost-benefit is the second factor of digital cash reception. These findings can enable fintech providers to improve their better marketing strategy, by enhancing their products related its ease of use, speed, and cost.",

keywords = "Acceptance factor, Analytic Hierarchy Process (AHP), Digital cash, Electronic transaction, Electronic wallet, Financial technology (fintech), Payment system, Systematic Literature Review (SLR)",

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Nabila, M, Purwandari, B, Nazief, BAA, Chalid, DA , Wibowo, SS & Solichah, I 2019, Financial Technology Acceptance Factors of Electronic Wallet and Digital Cash in Indonesia. in 2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings., 8696091, 2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings, Institute of Electrical and Electronics Engineers Inc., pp. 284-289, 5th International Conference on Information Technology Systems and Innovation, ICITSI 2018, Bandung - Padang, Indonesia, 22/10/18. https://doi.org/10.1109/ICITSI.2018.8696091

Financial Technology Acceptance Factors of Electronic Wallet and Digital Cash in Indonesia. / Nabila, Muthia; Purwandari, Betty; Nazief, Bobby A.A. et al.
2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings. Institute of Electrical and Electronics Engineers Inc., 2019. p. 284-289 8696091 (2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Financial Technology Acceptance Factors of Electronic Wallet and Digital Cash in Indonesia

AU - Nabila, Muthia

AU - Purwandari, Betty

AU - Nazief, Bobby A.A.

AU - Chalid, Dony Abdul

AU - Wibowo, Sigit Sulistiyo

AU - Solichah, Iis

PY - 2019/4/22

Y1 - 2019/4/22

N2 - Despite limited financial resources of people with minimum wage in Indonesia, they have embraced Financial Technology (fintech). There are two types of fintech, i.e. card-based electronic wallet and application-based digital cash. The aim of this research is to rank the acceptance factors of e-wallet and digital cash by low income individuals. Initially, Systematic Literature Review (SLR) was conducted to develop a structural hierarchy of the Analytic Hierarchy Process (AHP). It was followed by interviews with fintech experts to validate the structural hierarchy. Finally, AHP pairwise comparison questionnaires were filled out by 18 respondents, who have experiences using electronic wallet or digital cash. The results show that highest reception factor of both fintech types is ease of use. Speed is the second top rank acceptance factor of electronic wallet, whilst cost-benefit is the second factor of digital cash reception. These findings can enable fintech providers to improve their better marketing strategy, by enhancing their products related its ease of use, speed, and cost.

AB - Despite limited financial resources of people with minimum wage in Indonesia, they have embraced Financial Technology (fintech). There are two types of fintech, i.e. card-based electronic wallet and application-based digital cash. The aim of this research is to rank the acceptance factors of e-wallet and digital cash by low income individuals. Initially, Systematic Literature Review (SLR) was conducted to develop a structural hierarchy of the Analytic Hierarchy Process (AHP). It was followed by interviews with fintech experts to validate the structural hierarchy. Finally, AHP pairwise comparison questionnaires were filled out by 18 respondents, who have experiences using electronic wallet or digital cash. The results show that highest reception factor of both fintech types is ease of use. Speed is the second top rank acceptance factor of electronic wallet, whilst cost-benefit is the second factor of digital cash reception. These findings can enable fintech providers to improve their better marketing strategy, by enhancing their products related its ease of use, speed, and cost.

KW - Acceptance factor

KW - Analytic Hierarchy Process (AHP)

KW - Digital cash

KW - Electronic transaction

KW - Electronic wallet

KW - Financial technology (fintech)

KW - Payment system

KW - Systematic Literature Review (SLR)

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DO - 10.1109/ICITSI.2018.8696091

M3 - Conference contribution

AN - SCOPUS:85065209308

T3 - 2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings

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EP - 289

BT - 2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings

PB - Institute of Electrical and Electronics Engineers Inc.

T2 - 5th International Conference on Information Technology Systems and Innovation, ICITSI 2018

Y2 - 22 October 2018 through 26 October 2018

ER -

Nabila M, Purwandari B, Nazief BAA, Chalid DA , Wibowo SS, Solichah I. Financial Technology Acceptance Factors of Electronic Wallet and Digital Cash in Indonesia. In 2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings. Institute of Electrical and Electronics Engineers Inc. 2019. p. 284-289. 8696091. (2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings). doi: 10.1109/ICITSI.2018.8696091

Financial Technology Acceptance Factors of Electronic Wallet and Digital Cash in Indonesia

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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