Factors influencing product quality in milk processing industry

M. Dachyar, Galuh Paramitha Rachmadhani

Research output: Contribution to journalConference articlepeer-review

Abstract

The production of liquid milk has many defects which result in the loss of the opportunity to gain benefits that can be obtained if the quality of the product complies with the prescribed standards. This study aims to determine what factors influence the quality of milk bottled products in the milk processing industry in Jakarta. Quality Function Deployment (QFD) is used to find out what factors influence the quality and how to achieve these factors. Failure Mode and Effect Analysis (FMEA) is used to determine the risk of potential failure of factors that achieve high credence at the QFD stage. The results of the data processing show that workers/operators, production equipment, and production processes have the highest importance in influencing product quality in the milk processing industry. The results of the data processing also show that the filling and sterilization process have the highest risk of causing defects with Risk Priority Number (RPN) above 100. Dented (body) receives an RPN of 240, channeling receives an RPN of 140, dented (skewed) receives an RPN of 128, and scratch receives an RPN of 120.

Original languageEnglish
Pages (from-to)98-105
Number of pages8
JournalProceedings of the International Conference on Industrial Engineering and Operations Management
Issue numberJuly
Publication statusPublished - 1 Jan 2019
Event3rd Eu International Conference on Industrial Engineering and Operations Management,IEOM 2019 - Pilsen, Czech Republic
Duration: 23 Jul 201926 Jul 2019

Keywords

  • Dairy manufacturing industry
  • FMEA
  • QFD
  • Quality management

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