Factors Influencing Continuance Usage of Mobile Wallets in Indonesia

Nadya Azizah, Putu Wuri Handayani, Fatimah Azzahro

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

4 Citations (Scopus)

Abstract

This study identifies the factors that influence the continuance usage of mobile wallets and examines continuance usage of mobile wallets that have been registered with Bank Indonesia and issued by non-banks. The respondents were the Indonesian population that have used one of the mobile wallets, such as DOKU, Dompetku, Telkomsel Wallet (T-Cash), UNIK, GO-PAY, XL Tunal, or TrueMoney. The data were then analyzed with a structural equation modeling (SEM). The results of the data processing show that the factors influencing continuance usage of mobile wallets are trust, flow, and satisfaction. Furthermore, quality factors consist of system quality, service quality, and information quality, which affect trust and flow directly. Satisfaction is directly influenced by trust and indirectly by the previously mentioned quality factors. Thus, mobile wallet service providers must continue to improve the system quality, service quality, and information quality of their m-wallet applications. The trust factor also influences flow and satisfaction; thus, directly improving the quality can improve the user experience and user satisfaction.

Original languageEnglish
Title of host publicationProceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages92-97
Number of pages6
ISBN (Electronic)9781538658215
DOIs
Publication statusPublished - 8 Nov 2018
Event3rd International Conference on Information Management and Technology, ICIMTech 2018 - Jakarta, Indonesia
Duration: 3 Sep 20185 Sep 2018

Publication series

NameProceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018

Conference

Conference3rd International Conference on Information Management and Technology, ICIMTech 2018
CountryIndonesia
CityJakarta
Period3/09/185/09/18

Keywords

  • Indonesia
  • continuance usage
  • mobile payment
  • mobile wallet
  • structural equation modelling

Fingerprint Dive into the research topics of 'Factors Influencing Continuance Usage of Mobile Wallets in Indonesia'. Together they form a unique fingerprint.

Cite this