TY - GEN
T1 - Factors influencing continuance intention of travel agency information system use
T2 - 2nd International Conference on Informatics and Computing, ICIC 2017
AU - Kusuma, Tubagus Achmad Harja
AU - Sandhyaduhita, Puspa Indahati
AU - Shihab, Muhammad Rifki
N1 - Publisher Copyright:
© 2017 IEEE.
PY - 2017/7/2
Y1 - 2017/7/2
N2 - UTAUT and ECM are widely-used models for predicting user behavior and continuance intention of using information systems. This study intends to determine aspects that have effect on continuance intention of using PowerSuite, a travel agency information system, using the ECM and UTAUT approach. The proposed model was established using SEM-PLS via SMARTPLS v. 3.6.2 tool. Analysis of 106 respondents showed that technical support, training, self-efficacy and user interfaces affect continuance intention of using PowerSuite via perceived usefulness and user satisfaction.
AB - UTAUT and ECM are widely-used models for predicting user behavior and continuance intention of using information systems. This study intends to determine aspects that have effect on continuance intention of using PowerSuite, a travel agency information system, using the ECM and UTAUT approach. The proposed model was established using SEM-PLS via SMARTPLS v. 3.6.2 tool. Analysis of 106 respondents showed that technical support, training, self-efficacy and user interfaces affect continuance intention of using PowerSuite via perceived usefulness and user satisfaction.
KW - Expectation-Confirmation Model (ECM)
KW - SEM-PLS
KW - Self-Efficacy
KW - Technical Support
KW - Training
KW - Travel Agency Information System (TAIS)
KW - Unified Theory of Acceptance and use of Technology (UTAUT)
KW - User Interface
UR - http://www.scopus.com/inward/record.url?scp=85047238334&partnerID=8YFLogxK
U2 - 10.1109/IAC.2017.8280644
DO - 10.1109/IAC.2017.8280644
M3 - Conference contribution
AN - SCOPUS:85047238334
T3 - Proceedings of the 2nd International Conference on Informatics and Computing, ICIC 2017
SP - 1
EP - 6
BT - Proceedings of the 2nd International Conference on Informatics and Computing, ICIC 2017
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 1 November 2017 through 3 November 2017
ER -