Factors influencing continuance intention of travel agency information system use: A case study of Powersuite

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

UTAUT and ECM are widely-used models for predicting user behavior and continuance intention of using information systems. This study intends to determine aspects that have effect on continuance intention of using PowerSuite, a travel agency information system, using the ECM and UTAUT approach. The proposed model was established using SEM-PLS via SMARTPLS v. 3.6.2 tool. Analysis of 106 respondents showed that technical support, training, self-efficacy and user interfaces affect continuance intention of using PowerSuite via perceived usefulness and user satisfaction.

Original languageEnglish
Title of host publicationProceedings of the 2nd International Conference on Informatics and Computing, ICIC 2017
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1-6
Number of pages6
ISBN (Electronic)9781538629840
DOIs
Publication statusPublished - 2 Feb 2018
Event2nd International Conference on Informatics and Computing, ICIC 2017 - Jayapura, Papua, Indonesia
Duration: 1 Nov 20173 Nov 2017

Publication series

NameProceedings of the 2nd International Conference on Informatics and Computing, ICIC 2017
Volume2018-January

Conference

Conference2nd International Conference on Informatics and Computing, ICIC 2017
CountryIndonesia
CityJayapura, Papua
Period1/11/173/11/17

Keywords

  • Expectation-Confirmation Model (ECM)
  • Self-Efficacy
  • SEM-PLS
  • Technical Support
  • Training
  • Travel Agency Information System (TAIS)
  • Unified Theory of Acceptance and use of Technology (UTAUT)
  • User Interface

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