Factors influencing citizen's intention to participate electronically: The perspectives of social cognitive theory and e-government service quality

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

7 Citations (Scopus)

Abstract

Although many countries have developed e-participation system, their citizen's participation levels are still not good. Thus, this paper aims to further explore the drivers behind citizen's decision to engage in participation on the internet, by validating the use of Social Cognitive Theory and combining it with E-government Service Quality theory as its environment factor. Research data are gathered from 410 respondents by using survey method analyzed with Partial Least Square - Structural Equation Modelling (PLS-SEM). The results show that the most significant factor behind citizen's intention to participate online is participation self efficacy. Furthermore, outcome expectation performance and personal are also proven to be one of drivers. Meanwhile, those cognitive factors (participation self-efficacy and outcome expectations) are positively affected by service quality of e-government.

Original languageEnglish
Title of host publication2017 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2017
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages166-171
Number of pages6
ISBN (Electronic)9781538631720
DOIs
Publication statusPublished - 4 May 2018
Event9th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2017 - Jakarta, Indonesia
Duration: 28 Oct 201729 Oct 2017

Publication series

Name2017 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2017
Volume2018-January

Conference

Conference9th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2017
Country/TerritoryIndonesia
CityJakarta
Period28/10/1729/10/17

Keywords

  • SEM
  • Social Cognitive Theory
  • e-government service quality
  • e-participation
  • intention to participate

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