TY - JOUR
T1 - Factors affecting the intention to use digital payment service in Indonesia
AU - Adipraja, Aulia Sena
AU - Dhini, Arian
AU - Amanda, Verena
N1 - Publisher Copyright:
© 2024 Author(s).
PY - 2024/11/25
Y1 - 2024/11/25
N2 - The digital payment system provides users transparency, security, convenience, and comfort, accelerating transaction growth. This study aims to identify and obtain significant factors which affect digital payment adoption based on Technology Acceptance Model (TAM) using Partial Least Square - Structural Equations Modeling (PLS-SEM). The questionnaire collected data from 356 respondents, i.e., 42% from Java-Bali, 19% from Sumatra, 16% from Kalimantan, and 22% from Sulawesi. PLS-SEM can approximate the relationships among latent variables while requiring less data than Covariance-based SEM (CB-SEM). The proposed factors in the model are trust, perceived ease of use, perceived usefulness, perceived risk, convenience, attitudes toward services, social influence, and behavioral intentions. This study found five factors that empirically affect the behavioral intention to use digital payment services in Indonesia: perceived usefulness, trust, social influence, and attitudes toward the service.
AB - The digital payment system provides users transparency, security, convenience, and comfort, accelerating transaction growth. This study aims to identify and obtain significant factors which affect digital payment adoption based on Technology Acceptance Model (TAM) using Partial Least Square - Structural Equations Modeling (PLS-SEM). The questionnaire collected data from 356 respondents, i.e., 42% from Java-Bali, 19% from Sumatra, 16% from Kalimantan, and 22% from Sulawesi. PLS-SEM can approximate the relationships among latent variables while requiring less data than Covariance-based SEM (CB-SEM). The proposed factors in the model are trust, perceived ease of use, perceived usefulness, perceived risk, convenience, attitudes toward services, social influence, and behavioral intentions. This study found five factors that empirically affect the behavioral intention to use digital payment services in Indonesia: perceived usefulness, trust, social influence, and attitudes toward the service.
UR - http://www.scopus.com/inward/record.url?scp=85212229259&partnerID=8YFLogxK
U2 - 10.1063/5.0236912
DO - 10.1063/5.0236912
M3 - Conference article
AN - SCOPUS:85212229259
SN - 0094-243X
VL - 3215
JO - AIP Conference Proceedings
JF - AIP Conference Proceedings
IS - 1
M1 - 090009
T2 - 18th International Conference on Quality in Research, QiR 2023
Y2 - 23 October 2023 through 25 October 2023
ER -