TY - JOUR
T1 - Factors affecting the continuation to use and e-WOM intention of online library resources by university students
T2 - A study in Indonesia
AU - Ramadhan, Arief
AU - Hidayanto, Achmad Nizar
AU - Evik, Cindy Sonesha
AU - Rizkiandini, Nabila
AU - Rahimullah, Nadia Adilah
AU - Muthiah, Riana Hasna
AU - Anggreainy, Maria Susan
AU - Phusavat, Kongkiti
N1 - Funding Information:
This research is supported by a research grant from the Bina Nusantara University , Indonesia with contract number 061/VR.RTT/IV/2022.
Publisher Copyright:
© 2022 Elsevier Inc.
PY - 2022/11
Y1 - 2022/11
N2 - Online library resources can act as a trusted source to find various references for conducting research or writing research papers. With the increasing number of published papers, the use of online library resources becomes increasingly important for academics, including for university students. This study aims to investigate the factors that lead to the continued use of online library resources among university students in developing countries, especially Indonesia. We investigate the impact of resource quality, confirmation, satisfaction, perceived usefulness, perceived ease of use, and perceived enjoyment of users on their intention to continue using online library resources and the effect on e-WOM intention. This study will enhance the Post-Acceptance Model of Information System (IS) Continuance by adding several other constructs and tested using data from 215 university students in Indonesia who have used online library resources. The method used to analyze the data is Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results of the study indicate that satisfaction and perceived enjoyment have a significant effect on the intention to continue using online library resources. In addition, it was also found that the continuation intention to use online library resources also affects the user's intention to convey it to others (e-WOM intention). This study provides insight to online library resources service providers in making improvements and formulating strategies to increase users' intentions to continue using their online library resources.
AB - Online library resources can act as a trusted source to find various references for conducting research or writing research papers. With the increasing number of published papers, the use of online library resources becomes increasingly important for academics, including for university students. This study aims to investigate the factors that lead to the continued use of online library resources among university students in developing countries, especially Indonesia. We investigate the impact of resource quality, confirmation, satisfaction, perceived usefulness, perceived ease of use, and perceived enjoyment of users on their intention to continue using online library resources and the effect on e-WOM intention. This study will enhance the Post-Acceptance Model of Information System (IS) Continuance by adding several other constructs and tested using data from 215 university students in Indonesia who have used online library resources. The method used to analyze the data is Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results of the study indicate that satisfaction and perceived enjoyment have a significant effect on the intention to continue using online library resources. In addition, it was also found that the continuation intention to use online library resources also affects the user's intention to convey it to others (e-WOM intention). This study provides insight to online library resources service providers in making improvements and formulating strategies to increase users' intentions to continue using their online library resources.
KW - Continuance intention
KW - Electronic word of mouth
KW - Indonesia
KW - Online library resources
KW - University student
UR - http://www.scopus.com/inward/record.url?scp=85135828086&partnerID=8YFLogxK
U2 - 10.1016/j.acalib.2022.102592
DO - 10.1016/j.acalib.2022.102592
M3 - Article
AN - SCOPUS:85135828086
SN - 0099-1333
VL - 48
JO - Journal of Academic Librarianship
JF - Journal of Academic Librarianship
IS - 6
M1 - 102592
ER -