Factors affecting acceptance of internet banking with technology-organisation-environment framework: A perspective of corporate customer in Indonesia

Research output: Contribution to journalArticlepeer-review

Abstract

This study is conducted to analyse factors that affect acceptance of internet banking in Indonesia from corporate customers perspective. The proposed model in this research using technology-organisation-environment (TOE) framework. This model was tested by the structural equation modelling (SEM) using AMOS 22 software. The analysis result of 334 respondents show corporate customers in Indonesia tend to consider five factor that affect acceptance of internet banking. Concerning internet banking characteristic, it was also proven that perceived cost, security, top management support, service provider support, and government support affect on internet banking acceptance.

Original languageEnglish
Pages (from-to)560-593
Number of pages34
JournalInternational Journal of Business Information Systems
Volume34
Issue number4
DOIs
Publication statusPublished - 2020

Keywords

  • Corporate customer
  • Corporate internet banking
  • Environment
  • Environmental
  • IB
  • Indonesia
  • Internet banking
  • Internet banking acceptance
  • Organisation
  • Organisational
  • Technological
  • Technology
  • Technology-organisation-environment
  • TOE

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