Exploring the effects of normative beliefs toward citizen engagement on eparticipation technologies

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This research evaluates the effects of normative beliefs toward citizen engagement on eParticipation. Normative beliefs herein were assessed from the perspectives of citizenship norms, which include engaged-citizenship norms and duty-based norms, as well as the perspective of subjective norms, namely civic norms. A questionnaire was devised as the research instrument, and a survey was conducted as a means for data collection. The respondents were citizens who reside in the Greater Jakarta Region, in Indonesia, whom have had previous experiences with eParticipation. A total of 172 valid responses were collected in this study. Data were analyzed using Partial Least Squares Structural Equational Modeling (PLS-SEM), aided with SmartPLS 3 as a tool. The research results confirmed that perceived public value and perceived public satisfaction both concertedly shape citizens’ engagement in eParticipation. Furthermore, perceived public value as a pre-transactional norm also served as an antecedent to the post-transactional norm of perceived public satisfaction. The results also revealed that perceived public value was affected by a sole citizenship norm, namely, duty-based norm. Additionally, perceived public satisfaction was not affected by neither engaged-citizenship norm nor duty-based norm. Conversely, civic norms showed significant effects on both perceived public value and perceived public satisfaction.

Original languageEnglish
Article number189
JournalInformation (Switzerland)
Issue number5
Publication statusPublished - 2021


  • Citizen engagement
  • EParticipation
  • Normative belief

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