Exploring the effects of normative beliefs toward citizen engagement on eparticipation technologies

This research evaluates the effects of normative beliefs toward citizen engagement on eParticipation. Normative beliefs herein were assessed from the perspectives of citizenship norms, which include engaged-citizenship norms and duty-based norms, as well as the perspective of subjective norms, namely civic norms. A questionnaire was devised as the research instrument, and a survey was conducted as a means for data collection. The respondents were citizens who reside in the Greater Jakarta Region, in Indonesia, whom have had previous experiences with eParticipation. A total of 172 valid responses were collected in this study. Data were analyzed using Partial Least Squares Structural Equational Modeling (PLS-SEM), aided with SmartPLS 3 as a tool. The research results confirmed that perceived public value and perceived public satisfaction both concertedly shape citizens’ engagement in eParticipation. Furthermore, perceived public value as a pre-transactional norm also served as an antecedent to the post-transactional norm of perceived public satisfaction. The results also revealed that perceived public value was affected by a sole citizenship norm, namely, duty-based norm. Additionally, perceived public satisfaction was not affected by neither engaged-citizenship norm nor duty-based norm. Conversely, civic norms showed significant effects on both perceived public value and perceived public satisfaction.