Exploring factors influence behavioral intention to use E-government services using unified theory of acceptance and use of technology 2 (UTAUT2)

Syamsudin, Ruci Meiyanti, Deki Satria, Rinda Wahyuni, Dana Indra Sensuse

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

This study used Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model to understanding factors affecting behavioral intention to use e-Government services. UTAUT2 model more completely than UTAUT with added variables such as hedonic motivation, price value, and habit. We modify some variables in UTAUT2. Price value variable was substituted by public value variable. Whereas the hedonic motivation variable was eliminated because public service is not business activity. We complete the model with antecedent trust variable. We have 203 respondents from the citizen that spread in Jakarta and surroundings to answer through online questionnaires. The data analysis showed that public value, habit and effort expectancy have positive impact on behavioral intention to use e-government services.

Original languageEnglish
Title of host publication2018 International Seminar on Research of Information Technology and Intelligent Systems, ISRITI 2018
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages237-242
Number of pages6
ISBN (Electronic)9781538674222
DOIs
Publication statusPublished - Nov 2018
Event2018 International Seminar on Research of Information Technology and Intelligent Systems, ISRITI 2018 - Yogyakarta, Indonesia
Duration: 21 Nov 201822 Nov 2018

Publication series

Name2018 International Seminar on Research of Information Technology and Intelligent Systems, ISRITI 2018

Conference

Conference2018 International Seminar on Research of Information Technology and Intelligent Systems, ISRITI 2018
Country/TerritoryIndonesia
CityYogyakarta
Period21/11/1822/11/18

Keywords

  • Behavioral intention to use
  • E-government services
  • Effort expectancy
  • Habit
  • Public value
  • UTAUT2

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