Abstract
COVID19 pandemic has created a global crisis on mental health by putting pressure and stress. The survey showed a significant surge of mental health problem cases between 2020 to 2022. However, potential usage of cyber counseling as a plausible solution for mental health has not been fully explored. Therefore, this research aimed to analyze possible drivers and barriers on behavioral intention to use cyber counseling to so it will be best utilized and see more usage. This research used quantitative method, using Partial Least Square-Structural Equation Modeling. The model was built from seven drivers and seven barriers. The result showed that performance expectancy, facilitating conditions, attitude, and perceived behavioral control as main drivers of intention to use cyber counseling while information privacy concern and security risk as main barriers of intention to use cyber counseling. These results can provide recommendations for cyber counseling service providers to improve and to leverage their cyber-counseling services so that the use of cyber counseling constantly sees significant increase.
Original language | English |
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Journal | International Journal for Research Trends and Innovation |
Volume | 8 |
Issue number | 7 |
DOIs | |
Publication status | Published - Jul 2023 |
Keywords
- Cyber counseling
- drivers
- barriers
- mental health
- online counseling
- intention to use