TY - GEN
T1 - Exploring Critical Success Factors for Enterprise Resource Planning Implementation
T2 - 1st International Conference on Information System and Information Technology, ICISIT 2022
AU - Juniawan, Muhammad Akmal
AU - Ashari, Novialdi
AU - Prastiti, Rizdiani Tri
AU - Inayah, Suci
AU - Gunawan, Fandi
AU - Putra, Panca Hadi
N1 - Publisher Copyright:
© 2022 IEEE.
PY - 2022
Y1 - 2022
N2 - An ERP (Enterprise Resource Planning) system is an information technology (IT) solution that allows, manages business processes, improves the efficiency of management decisions and innovative business operations of telecommunication companies. The major goal of this research is to identify crucial success factors and assess their impact on ERP implementation in the telecommunications industry, specifically at ABC Telco Company. The information was gathered using a semi-structured interview and a Pareto Analysis questionnaire survey. Based on the results, The one CSFs from the interview result is included as the 'vital few' CSFs that occupy a significant portion (80%) of the total percentage of occurrences based on survey result which is Effectiveness of Project Leader that mean this CSFs must be attentive and focused by ERP practitioners in the Telecommunication industry along with the others most influence and 'vital few' CSFs and they must ensure the remaining CSFs should not be ignored. Furthermore, it is recommended to assign the capable project leader to make a strategy for implementation of the ERP and determine what approach the team should take to achieve that success of implementation. Once these goals are put in place and enhanced, the other CSFs should be consolidated.
AB - An ERP (Enterprise Resource Planning) system is an information technology (IT) solution that allows, manages business processes, improves the efficiency of management decisions and innovative business operations of telecommunication companies. The major goal of this research is to identify crucial success factors and assess their impact on ERP implementation in the telecommunications industry, specifically at ABC Telco Company. The information was gathered using a semi-structured interview and a Pareto Analysis questionnaire survey. Based on the results, The one CSFs from the interview result is included as the 'vital few' CSFs that occupy a significant portion (80%) of the total percentage of occurrences based on survey result which is Effectiveness of Project Leader that mean this CSFs must be attentive and focused by ERP practitioners in the Telecommunication industry along with the others most influence and 'vital few' CSFs and they must ensure the remaining CSFs should not be ignored. Furthermore, it is recommended to assign the capable project leader to make a strategy for implementation of the ERP and determine what approach the team should take to achieve that success of implementation. Once these goals are put in place and enhanced, the other CSFs should be consolidated.
KW - Critical Success Factor
KW - Enterprise Resource Planning
KW - Implementation
KW - Telecommunication.
UR - http://www.scopus.com/inward/record.url?scp=85138747376&partnerID=8YFLogxK
U2 - 10.1109/ICISIT54091.2022.9873043
DO - 10.1109/ICISIT54091.2022.9873043
M3 - Conference contribution
AN - SCOPUS:85138747376
T3 - 2022 1st International Conference on Information System and Information Technology, ICISIT 2022
SP - 1
EP - 6
BT - 2022 1st International Conference on Information System and Information Technology, ICISIT 2022
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 27 July 2022 through 28 July 2022
ER -