EXAMINING INTENTION TO USE OF MOBILE TELEMEDICINE SERVICES AMONG INDONESIANS THROUGH MODIFIED TECHNOLOGY ACCEPTANCE MODEL: SURVEY STUDY

In developing countries, such as Indonesia, telemedicine services are becoming a more common means of providing basic healthcare. In this research, we applied the modified Technology Acceptance Model (TAM) to measuring factors affecting the adoption of mobile telemedicine in the Indonesian context. We collected data from 256 mobile telemedicine users and processed the data using Partial Least Square (PLS) technique. Some of our hypotheses contribute to describing the behavior intention to use mobile telemedicine, and it shows some agreement with previous research on perceived usefulness and user satisfaction on its impact on behavior intention to use. Perceived ease of use and privacy risk also show a similar result. The result shows that the most sought function on mobile telemedicine applications is searching and education (62.5%), so it is also important to highlight that health-educational and informative content is a significant aspect in increasing awareness and continuance intention to use telemedicine services among mobile telemedicine users. Technology anxiety affects the intention to use mobile telemedicine. However, the effect is not in accordance with the initial hypothesis. A better strategy is needed to increase the adoption rate of mobile telemedicine among elder users.