Evaluation of Kanban Implementation in an Information Technology Service Provider

Software has become a crucial component for organizations, leading many to implement software solutions to enhance their business processes, despite facing resource constraints. Outsourcing has emerged as a popular method for overcoming these challenges in an organization offering software development services and employing the Kanban framework within the Agile methodology. However, despite this approach, project delays have been experienced. The study explores the usage of Kanban in software development at the XYZ organization by employing qualitative methods and CMMI-Dev 1.3 maturity level measurement. Interviews with team leaders (2), project managers (4), and system analysts (4) were conducted, and the data was analyzed. The findings have identified 7 root causes that occurred within the organization during the implementation of Kanban. These have impacted the results of the capability level assessment, with 6 process areas still remaining at level 0. Using the process mapping from the CMMI assessment, 32 recommended actions have been provided to address the existing root causes. The results can serve as guidance for similar organizations facing similar challenges and provide valuable insights for academics to further investigate the suggested corrective actions.