Evaluation of interoperability maturity level: Case study Indonesian directorate general of tax

Yoga Pamungkas, Aris Budi Santoso, Bandi Ashari, Dana Indra Sensuse, Muhammad Mishbah, Ruci Meiyanti

Research output: Contribution to journalConference articlepeer-review

2 Citations (Scopus)


Most of the e-Government projects facing problem in integration with external services, hence there is a lack of collaboration and exchange information among different public administration e-services. Directorate General of Tax (DGT) has developed many electronic services, but until today the interoperability maturity level of that services never been assessed. Interoperability Maturity Model (IMM) is a methodology to get insight and evaluate interoperability maturity of public service based on a set of defined attribute and maturity stage. We used IMM as the methodology for interoperability maturity evaluation in this research because it is the most recent, has a complete attribute for each interoperability layer, open resources and has been used in Europe's interoperability improvement program. According to the assessment, DGT's Interoperability maturity is in level 3 for overall areas. In other words, DGT electronic services are at an essential stage. The main component of interoperability best practice has implemented in DGT's electronic services.

Original languageEnglish
Pages (from-to)543-551
Number of pages9
JournalProcedia Computer Science
Publication statusPublished - 1 Jan 2019
Event4th International Conference on Computer Science and Computational Intelligence, ICCSCI 2019 - Yogyakarta, Indonesia
Duration: 12 Sept 201913 Sept 2019


  • Evaluation
  • Interoperability
  • Maturity
  • Model


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