@inproceedings{2ca9fec0dc9d41c382271f6fba668f4d,
title = "Evaluation of Features on Mobile Investment Application using Kano Model",
abstract = "The use of smartphones has become a primary need in supporting human daily activities. With the presence of a smartphone, various activities can be carried out only through an application. One application that is currently popular with Indonesians is an investment application with products such as stocks, mutual funds, and crypto. The presence of investment applications in the past few years has made the investment process easier to do. However, the age of the application development company which is still quite young makes the application have a lot of room for improvement, such as the features offered in the application. This study aims to evaluate the effect of the features available on one of the investment applications in Indonesia with the Kano model approach. The kano model is used to classify the existing features based on their influence on user satisfaction. 21 features associated with the application are defined. The survey was taken to 104 participants to identify user perspective of each feature on user satisfaction. The result of this study reveals that there are 12 features classified as Indifferent, 6 features are classified as One-dimensional and 3 features are classified as Reverse which means there are rooms for improvement of the features that will improve the user satisfaction.",
keywords = "Features, Investment Application, Kano Model, User Satisfaction",
author = "Hendrawan, {Muhammad Andiri} and Romadhani Ardi",
note = "Publisher Copyright: {\textcopyright} 2023 Published by the ISTES Organization; 2023 International Conference on Research in Education and Science, ICRES 2023 ; Conference date: 18-05-2023 Through 21-05-2023",
year = "2023",
language = "English",
series = "Proceedings of International Conference on Research in Education and Science",
publisher = "The International Society for Technology Education and Science",
number = "1",
pages = "1224--1236",
editor = "Mustafa Koc and Ozturk, {Omer Tayfur} and Ciddi, {Mustafa Lutfi}",
booktitle = "Proceedings of International Conference on Research in Education and Science",
address = "United States",
edition = "1",
}