Evaluation of capability level and improvements prioritization on device accreditation services based on CMMI-SVC framework continuous representation

Nanda N. Hadyan, Eko K. Budiardjo, Alex Ferdinansyah, Yuki Alqadri

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

The need for an information technology system that is adaptive to business change, encouraging many companies to provide the optimal quality of information technology systems. XYZ CORP. is a managed service provider company, currently has problems in providing device accreditation services. Device accreditation service is a testing service of information technology devices. The purpose of this study is to establish the priority of process improvement in the presentation of device accreditation services. To overcome this problem, this research uses CMMI-SVC framework with continuous representation. There are 4 stages: rating of company needs, process area ranking in line with company requirement, capability evaluation in selected area process and priority of recommendation of improvement. The company needs assessment and process area ranking is determined using correlation matrix QFD. Then evaluated the process area with SCAMPI-C tools. It was found that the five selected process areas have not run all specific practice so that it only has level 0 capability level. Recommendation determination using pareto analysis to get recommendations that solve problems in process of service accreditation service significantly. The recommendations resulted in the design of procedures for device accreditation services.

Original languageEnglish
Title of host publicationAPIT 2019 - 2019 Asia Pacific Information Technology Conference
PublisherAssociation for Computing Machinery
Pages84-90
Number of pages7
ISBN (Electronic)9781450366212
DOIs
Publication statusPublished - 25 Jan 2019
Event2019 Asia Pacific Information Technology Conference, APIT 2019 - Jeju Island, Korea, Republic of
Duration: 25 Jan 201927 Jan 2019

Publication series

NameACM International Conference Proceeding Series

Conference

Conference2019 Asia Pacific Information Technology Conference, APIT 2019
CountryKorea, Republic of
CityJeju Island
Period25/01/1927/01/19

Keywords

  • CMMI-SVC
  • IT Infrastructure devices
  • Managed service
  • Pareto
  • Process improvement
  • Quality function deployment

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    Hadyan, N. N., Budiardjo, E. K., Ferdinansyah, A., & Alqadri, Y. (2019). Evaluation of capability level and improvements prioritization on device accreditation services based on CMMI-SVC framework continuous representation. In APIT 2019 - 2019 Asia Pacific Information Technology Conference (pp. 84-90). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3314527.3314541