eParticipation Provision and Demand Analysis of a Regional Government: Insights from Metro City

Zikri Irfandi; Muhammad Rifki Shihab; Achmad Nizar Hidayanto

doi:10.1109/ICICoS48119.2019.8982496

eParticipation Provision and Demand Analysis of a Regional Government: Insights from Metro City

Department of Computer Science

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

The purpose of this study is to investigate the provision and demand of eParticipation of a local government, conducted in Metro City, Indonesia. Using the Citizens Web Empowerment Index (CWEI), an assessment of 60 Metro City government websites was conducted to measure eParticipation's provision. Furthermore, a survey involving 397 respondents from the Metro City residents was conducted to evaluate the demand of eParticipation. The results showed that eParticipation level provided by Metro city is low, having CWEI score of 13.42 percent. This research also found that citizens' needs for eParticipation were quite high, with specific participative purposes such as information disclosure, media for aspirations and complaints, online surveys / polls, online communication and consultation with the mayor, and digital voting. Unified Theory of Acceptance and Use of Technology (UTAUT) is utilized to determine citizen's intention to use eParticipation services, which reveal that all hypotheses were accepted. Finally, recommendations were made to improve eParticipation services with the aim of increased citizen empowerment in government.

Original language	English
Title of host publication	ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences
Subtitle of host publication	Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings
Publisher	Institute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)	9781728146102
DOIs	https://doi.org/10.1109/ICICoS48119.2019.8982496
Publication status	Published - Oct 2019
Event	3rd International Conference on Informatics and Computational Sciences, ICICOS 2019 - Semarang, Indonesia Duration: 29 Oct 2019 → 30 Oct 2019

Publication series

Name	ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings

Conference

Conference	3rd International Conference on Informatics and Computational Sciences, ICICOS 2019
Country/Territory	Indonesia
City	Semarang
Period	29/10/19 → 30/10/19

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

citizen participation
citizens web empowerment index
city government
e-participation
empowerment

Access to Document

10.1109/ICICoS48119.2019.8982496

Cite this

Irfandi, Z., Shihab, M. R., & Hidayanto, A. N. (2019). eParticipation Provision and Demand Analysis of a Regional Government: Insights from Metro City. In ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings Article 8982496 (ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICICoS48119.2019.8982496

Irfandi, Zikri ; Shihab, Muhammad Rifki ; Hidayanto, Achmad Nizar. / eParticipation Provision and Demand Analysis of a Regional Government : Insights from Metro City. ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings. Institute of Electrical and Electronics Engineers Inc., 2019. (ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings).

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title = "eParticipation Provision and Demand Analysis of a Regional Government: Insights from Metro City",

abstract = "The purpose of this study is to investigate the provision and demand of eParticipation of a local government, conducted in Metro City, Indonesia. Using the Citizens Web Empowerment Index (CWEI), an assessment of 60 Metro City government websites was conducted to measure eParticipation's provision. Furthermore, a survey involving 397 respondents from the Metro City residents was conducted to evaluate the demand of eParticipation. The results showed that eParticipation level provided by Metro city is low, having CWEI score of 13.42 percent. This research also found that citizens' needs for eParticipation were quite high, with specific participative purposes such as information disclosure, media for aspirations and complaints, online surveys / polls, online communication and consultation with the mayor, and digital voting. Unified Theory of Acceptance and Use of Technology (UTAUT) is utilized to determine citizen's intention to use eParticipation services, which reveal that all hypotheses were accepted. Finally, recommendations were made to improve eParticipation services with the aim of increased citizen empowerment in government.",

keywords = "citizen participation, citizens web empowerment index, city government, e-participation, empowerment",

author = "Zikri Irfandi and Shihab, \{Muhammad Rifki\} and Hidayanto, \{Achmad Nizar\}",

year = "2019",

month = oct,

doi = "10.1109/ICICoS48119.2019.8982496",

language = "English",

series = "ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

booktitle = "ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences",

address = "United States",

note = "3rd International Conference on Informatics and Computational Sciences, ICICOS 2019 ; Conference date: 29-10-2019 Through 30-10-2019",

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Irfandi, Z, Shihab, MR & Hidayanto, AN 2019, eParticipation Provision and Demand Analysis of a Regional Government: Insights from Metro City. in ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings., 8982496, ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings, Institute of Electrical and Electronics Engineers Inc., 3rd International Conference on Informatics and Computational Sciences, ICICOS 2019, Semarang, Indonesia, 29/10/19. https://doi.org/10.1109/ICICoS48119.2019.8982496

eParticipation Provision and Demand Analysis of a Regional Government: Insights from Metro City. / Irfandi, Zikri; Shihab, Muhammad Rifki ; Hidayanto, Achmad Nizar.
ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings. Institute of Electrical and Electronics Engineers Inc., 2019. 8982496 (ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - eParticipation Provision and Demand Analysis of a Regional Government

T2 - 3rd International Conference on Informatics and Computational Sciences, ICICOS 2019

AU - Irfandi, Zikri

AU - Shihab, Muhammad Rifki

AU - Hidayanto, Achmad Nizar

PY - 2019/10

Y1 - 2019/10

N2 - The purpose of this study is to investigate the provision and demand of eParticipation of a local government, conducted in Metro City, Indonesia. Using the Citizens Web Empowerment Index (CWEI), an assessment of 60 Metro City government websites was conducted to measure eParticipation's provision. Furthermore, a survey involving 397 respondents from the Metro City residents was conducted to evaluate the demand of eParticipation. The results showed that eParticipation level provided by Metro city is low, having CWEI score of 13.42 percent. This research also found that citizens' needs for eParticipation were quite high, with specific participative purposes such as information disclosure, media for aspirations and complaints, online surveys / polls, online communication and consultation with the mayor, and digital voting. Unified Theory of Acceptance and Use of Technology (UTAUT) is utilized to determine citizen's intention to use eParticipation services, which reveal that all hypotheses were accepted. Finally, recommendations were made to improve eParticipation services with the aim of increased citizen empowerment in government.

AB - The purpose of this study is to investigate the provision and demand of eParticipation of a local government, conducted in Metro City, Indonesia. Using the Citizens Web Empowerment Index (CWEI), an assessment of 60 Metro City government websites was conducted to measure eParticipation's provision. Furthermore, a survey involving 397 respondents from the Metro City residents was conducted to evaluate the demand of eParticipation. The results showed that eParticipation level provided by Metro city is low, having CWEI score of 13.42 percent. This research also found that citizens' needs for eParticipation were quite high, with specific participative purposes such as information disclosure, media for aspirations and complaints, online surveys / polls, online communication and consultation with the mayor, and digital voting. Unified Theory of Acceptance and Use of Technology (UTAUT) is utilized to determine citizen's intention to use eParticipation services, which reveal that all hypotheses were accepted. Finally, recommendations were made to improve eParticipation services with the aim of increased citizen empowerment in government.

KW - citizen participation

KW - citizens web empowerment index

KW - city government

KW - e-participation

KW - empowerment

UR - https://www.scopus.com/pages/publications/85081101230

U2 - 10.1109/ICICoS48119.2019.8982496

DO - 10.1109/ICICoS48119.2019.8982496

M3 - Conference contribution

T3 - ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings

BT - ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences

PB - Institute of Electrical and Electronics Engineers Inc.

Y2 - 29 October 2019 through 30 October 2019

ER -

Irfandi Z, Shihab MR , Hidayanto AN. eParticipation Provision and Demand Analysis of a Regional Government: Insights from Metro City. In ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings. Institute of Electrical and Electronics Engineers Inc. 2019. 8982496. (ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings). doi: 10.1109/ICICoS48119.2019.8982496

eParticipation Provision and Demand Analysis of a Regional Government: Insights from Metro City

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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