TY - GEN
T1 - eParticipation Provision and Demand Analysis of a Regional Government
T2 - 3rd International Conference on Informatics and Computational Sciences, ICICOS 2019
AU - Irfandi, Zikri
AU - Shihab, Muhammad Rifki
AU - Hidayanto, Achmad Nizar
PY - 2019/10
Y1 - 2019/10
N2 - The purpose of this study is to investigate the provision and demand of eParticipation of a local government, conducted in Metro City, Indonesia. Using the Citizens Web Empowerment Index (CWEI), an assessment of 60 Metro City government websites was conducted to measure eParticipation's provision. Furthermore, a survey involving 397 respondents from the Metro City residents was conducted to evaluate the demand of eParticipation. The results showed that eParticipation level provided by Metro city is low, having CWEI score of 13.42 percent. This research also found that citizens' needs for eParticipation were quite high, with specific participative purposes such as information disclosure, media for aspirations and complaints, online surveys / polls, online communication and consultation with the mayor, and digital voting. Unified Theory of Acceptance and Use of Technology (UTAUT) is utilized to determine citizen's intention to use eParticipation services, which reveal that all hypotheses were accepted. Finally, recommendations were made to improve eParticipation services with the aim of increased citizen empowerment in government.
AB - The purpose of this study is to investigate the provision and demand of eParticipation of a local government, conducted in Metro City, Indonesia. Using the Citizens Web Empowerment Index (CWEI), an assessment of 60 Metro City government websites was conducted to measure eParticipation's provision. Furthermore, a survey involving 397 respondents from the Metro City residents was conducted to evaluate the demand of eParticipation. The results showed that eParticipation level provided by Metro city is low, having CWEI score of 13.42 percent. This research also found that citizens' needs for eParticipation were quite high, with specific participative purposes such as information disclosure, media for aspirations and complaints, online surveys / polls, online communication and consultation with the mayor, and digital voting. Unified Theory of Acceptance and Use of Technology (UTAUT) is utilized to determine citizen's intention to use eParticipation services, which reveal that all hypotheses were accepted. Finally, recommendations were made to improve eParticipation services with the aim of increased citizen empowerment in government.
KW - citizen participation
KW - citizens web empowerment index
KW - city government
KW - e-participation
KW - empowerment
UR - http://www.scopus.com/inward/record.url?scp=85081101230&partnerID=8YFLogxK
U2 - 10.1109/ICICoS48119.2019.8982496
DO - 10.1109/ICICoS48119.2019.8982496
M3 - Conference contribution
T3 - ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings
BT - ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 29 October 2019 through 30 October 2019
ER -
