TY - GEN
T1 - Enabling Self-diagnosis Using Trusted Online Healthcare Platform
T2 - 4th International Conference on Information Management and Technology, ICIMTech 2019
AU - Muhammad, Harits
AU - Fajari, Freddy
AU - Syarif,
AU - Rozi, Muhamad Fahru
AU - Gumay, Luthfi Azizi
AU - Shihab, Muhammad Rifki
AU - Azzahro, Fatimah
PY - 2019/8/1
Y1 - 2019/8/1
N2 - Indonesia consumers are showing increasing interest in health portal and application, due to rising health awareness and internet adoption. By utilizing health portal and application, people can reduce the number of visits to offline health facilities, thus, saving time and money. Although it has many benefits, the level of adoption of health applications and portals in Indonesia is relatively low. To address this knowledge gap, we conducted a case study of Alodokter, a digital platform providing healthcare information and services in Indonesia. Using the customer reviews in Alodokter apps and Google play, we examine factors that become the concern of customers when using Alodokter. Our findings show that there are factors influencing customers' attitude toward Alodokter: (1) ease of use, (2) usefulness, (3) trust, and (4) doctors and another contributors' attitude. Our approach confirms and proposes actionable prescriptions for a healthcare mobile application.
AB - Indonesia consumers are showing increasing interest in health portal and application, due to rising health awareness and internet adoption. By utilizing health portal and application, people can reduce the number of visits to offline health facilities, thus, saving time and money. Although it has many benefits, the level of adoption of health applications and portals in Indonesia is relatively low. To address this knowledge gap, we conducted a case study of Alodokter, a digital platform providing healthcare information and services in Indonesia. Using the customer reviews in Alodokter apps and Google play, we examine factors that become the concern of customers when using Alodokter. Our findings show that there are factors influencing customers' attitude toward Alodokter: (1) ease of use, (2) usefulness, (3) trust, and (4) doctors and another contributors' attitude. Our approach confirms and proposes actionable prescriptions for a healthcare mobile application.
KW - health platform
KW - self-diagnosis
KW - trust
UR - http://www.scopus.com/inward/record.url?scp=85073220035&partnerID=8YFLogxK
U2 - 10.1109/ICIMTech.2019.8843754
DO - 10.1109/ICIMTech.2019.8843754
M3 - Conference contribution
T3 - Proceedings of 2019 International Conference on Information Management and Technology, ICIMTech 2019
SP - 592
EP - 595
BT - Proceedings of 2019 International Conference on Information Management and Technology, ICIMTech 2019
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 19 August 2019 through 20 August 2019
ER -