TY - GEN
T1 - Emerging Knowledge Management Practice for Participative Govemment
AU - Sensuse, Dana Indra
AU - Adnan, Hafizh Rafizal
N1 - Publisher Copyright:
© 2020 IEEE.
Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2020/9/15
Y1 - 2020/9/15
N2 - Interaction between the government and the citizen is essential to improve public service and promote government openness. Knowledge resulted from e-participation initiatives is an asset for a government institution, especially to enable innovation. However, integrative study about knowledge management (KM) to support e-participation is currently lacking in the literature. Therefore, this study aimed to identify the state of the art of emerging knowledge management solution for participative government. The present study employed the Kitchenham method to explore literature related to knowledge management in the e-participation context. There were seventeen articles included in this study. Several alternatives to KM application, mechanism, and impacts were identified in this study. The findings of this study are expected to be a reference for further innovation in knowledge management, especially to optimize the potential of a combination of expert and public knowledge to enhance public service quality.
AB - Interaction between the government and the citizen is essential to improve public service and promote government openness. Knowledge resulted from e-participation initiatives is an asset for a government institution, especially to enable innovation. However, integrative study about knowledge management (KM) to support e-participation is currently lacking in the literature. Therefore, this study aimed to identify the state of the art of emerging knowledge management solution for participative government. The present study employed the Kitchenham method to explore literature related to knowledge management in the e-participation context. There were seventeen articles included in this study. Several alternatives to KM application, mechanism, and impacts were identified in this study. The findings of this study are expected to be a reference for further innovation in knowledge management, especially to optimize the potential of a combination of expert and public knowledge to enhance public service quality.
KW - e-participation
KW - km impact
KW - km system
KW - knowledge management
UR - http://www.scopus.com/inward/record.url?scp=85098944260&partnerID=8YFLogxK
U2 - 10.1109/IC2IE50715.2020.9274677
DO - 10.1109/IC2IE50715.2020.9274677
M3 - Conference contribution
AN - SCOPUS:85098944260
T3 - 2020 3rd International Conference on Computer and Informatics Engineering, IC2IE 2020
SP - 255
EP - 260
BT - 2020 3rd International Conference on Computer and Informatics Engineering, IC2IE 2020
A2 - Hermawan, Indra
A2 - Rasyidin, Muhammad Yusuf Bagus
A2 - Huzaifa, Malisa
A2 - Ermis Ismail, Iklima
A2 - Muharram, Asep Taufik
A2 - Mardiyono, Anggi
A2 - Marcheeta, Noorlela
A2 - Kurniawati, Dewi
A2 - Yuly, Ade Rahma
A2 - Suhanda, Ariawan Andi
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 3rd International Conference on Computer and Informatics Engineering, IC2IE 2020
Y2 - 15 September 2020 through 16 September 2020
ER -