Efisiensi Waktu Pelayanan Pasien dengan Metode Lean Management: Literature Review

Introduction: Service time efficiency is one of the determinants of patient satisfaction levels in a hospital. Lean management is an effective method that can be implemented in hospitals by identifying valuable and non-valuable activities to improve the service system. Purpose: This literature review is to find out the application of lean management methods in reducing patient waiting time and efficiency of the time the services are provided. Methods: A comprehensive search with keywords in the Pubmed, ProQuest, Scopus, Science Direct and Sage Journals databases. Data extraction was carried out with predetermined inclusion and exclusion criteria. The PRISMA method is used for the journal selection process Result: The search yielded nine articles using analysis with the concept of lean thinking by mapping the flow of value added (value added) and non-value added. Based on research results, the lean thinking method has been widely applied in various countries and can be used in various hospital services. All articles show that lean methods can reduce service time, reduce patient waiting time, increase patient satisfaction, and increase the number of patient visits to the hospital. Conclusion: The use of lean management methods in hospitals is in accordance with its function to reduce patient waiting time, reduce patient treatment time, reduce excessive use of resources, increase the number of patient visits, increase patient satisfaction, improve efficiency and quality of health services in hospitals.