Effectiveness evaluation model design of customer relationship management using balanced scorecard: Case study XYZ

Amarilis Putri Yanuarifiani, Eko Kuswardono Budiardjo

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Fingerprint

Dive into the research topics of 'Effectiveness evaluation model design of customer relationship management using balanced scorecard: Case study XYZ'. Together they form a unique fingerprint.

Engineering & Materials Science