TY - GEN
T1 - Effect of learning quality and business value growth on client and vendor relationship quality
AU - Nugraha, Ari Tri
AU - Gabriel, Djoko Sihono
AU - Dachyar, M.
N1 - Publisher Copyright:
© 2020 Author(s).
Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2020/5/6
Y1 - 2020/5/6
N2 - Business competition between companies is increasing, which encourages companies to be more competitive. Companies will try to find more profitable business patterns, one of which is by implementing outsourcing to reduce costs in production. However, as the competitiveness increases, some companies have outsourced their core competencies. One business that applies it is the vehicle body repair workshop. It outsources technicians for its core competency, which is to repair the vehicle body. Many researchers explain that outsourcing can only be done for non-core competencies. To obtain successful outsourcing in core competencies, the relational quality between clients and vendors must always be maintained. Vendors as service providers must improve the learning quality and the business value growth to compete with other companies. The results of this study explain that relational quality is influenced by managerial learning quality and business value growth.
AB - Business competition between companies is increasing, which encourages companies to be more competitive. Companies will try to find more profitable business patterns, one of which is by implementing outsourcing to reduce costs in production. However, as the competitiveness increases, some companies have outsourced their core competencies. One business that applies it is the vehicle body repair workshop. It outsources technicians for its core competency, which is to repair the vehicle body. Many researchers explain that outsourcing can only be done for non-core competencies. To obtain successful outsourcing in core competencies, the relational quality between clients and vendors must always be maintained. Vendors as service providers must improve the learning quality and the business value growth to compete with other companies. The results of this study explain that relational quality is influenced by managerial learning quality and business value growth.
UR - http://www.scopus.com/inward/record.url?scp=85096371200&partnerID=8YFLogxK
U2 - 10.1063/5.0001065
DO - 10.1063/5.0001065
M3 - Conference contribution
AN - SCOPUS:85096371200
T3 - AIP Conference Proceedings
BT - Recent Progress on
A2 - Nahry, null
A2 - Marthanty, Dwinanti Rika
PB - American Institute of Physics Inc.
T2 - 16th International Conference on Quality in Research, QiR 2019 - 2019 International Symposium on Advances in Mechanical Engineering, ISAME 2019
Y2 - 22 July 2019 through 24 July 2019
ER -