Effect of learning quality and business value growth on client and vendor relationship quality

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Business competition between companies is increasing, which encourages companies to be more competitive. Companies will try to find more profitable business patterns, one of which is by implementing outsourcing to reduce costs in production. However, as the competitiveness increases, some companies have outsourced their core competencies. One business that applies it is the vehicle body repair workshop. It outsources technicians for its core competency, which is to repair the vehicle body. Many researchers explain that outsourcing can only be done for non-core competencies. To obtain successful outsourcing in core competencies, the relational quality between clients and vendors must always be maintained. Vendors as service providers must improve the learning quality and the business value growth to compete with other companies. The results of this study explain that relational quality is influenced by managerial learning quality and business value growth.

Original languageEnglish
Title of host publicationRecent Progress on
Subtitle of host publicationMechanical, Infrastructure and Industrial Engineering - Proceedings of the International Symposium on Advances in Mechanical Engineering, ISAME 2019: Quality in Research 2019
Editors Nahry, Dwinanti Rika Marthanty
PublisherAmerican Institute of Physics Inc.
ISBN (Electronic)9780735419865
DOIs
Publication statusPublished - 6 May 2020
Event16th International Conference on Quality in Research, QiR 2019 - 2019 International Symposium on Advances in Mechanical Engineering, ISAME 2019 - Padang, Indonesia
Duration: 22 Jul 201924 Jul 2019

Publication series

NameAIP Conference Proceedings
Volume2227
ISSN (Print)0094-243X
ISSN (Electronic)1551-7616

Conference

Conference16th International Conference on Quality in Research, QiR 2019 - 2019 International Symposium on Advances in Mechanical Engineering, ISAME 2019
Country/TerritoryIndonesia
CityPadang
Period22/07/1924/07/19

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