Effect of concession model and deregulation logistics policy for increasing port customer satisfaction in Indonesia

This paper analyzes the effect of port concession and the deregulation of logistics policy implementation on port customer satisfaction. This research uses 5 latent variables and 18 manifest / indicator variables which are described in the form of Likert scale questionnaires distributed to Port Customers in Indonesia which are freight forwarder, import-export companies and port operators. From SEM structural equations and model measurement results, it can be concluded that the effect of concession and deregulation logistics policy on the overall customer satisfaction is acceptable and data support the model. Port concession variable has positive path coefficient of 0.88 and t statistic of 5.86 > 1.96. Infrastructure and Superstructure Variable has positive path coefficient of 0.61 and t statistic of 3.66 > 1.96 deregulation logistics policy Variable has positive path coefficient of 0.24 with t statistic of 2.04 > 1.96. Integration System Technology Variable has positive path coefficient of 0.21 with t statistic of 2.39 > 1.96 so it can be concluded that the overall hypothesis can be accepted and data supports the model.