TY - GEN
T1 - E-Government Usability Evaluation
T2 - 2nd International Conference on Software Engineering and Information Management, ICSIM 2019 - and its Workshop 2019 2nd International Conference on Big Data and Smart Computing, ICBDSC 2019
AU - Lyzara, Ria
AU - Purwandari, Betty
AU - Zulfikar, Muhammad Fadhil
AU - Santoso, Harry Budi
AU - Solichah, Iis
N1 - Publisher Copyright:
© 2019 Association for Computing Machinery.
PY - 2019/1/10
Y1 - 2019/1/10
N2 - E-Government aims to deliver benefits to government and citizens by improving transparency, efficiency, trust, and citizen participation. However, e-government initiatives face several barriers. One of them is poor usability. To advance quality of usability, literatures indicate that usability evaluation is a key success factor. There are many approaches to conduct usability evaluation. Each of it has advantages and challenges. On the other hand, there are several aspects that must be considered related to usability evaluation in e-government context. It includes large stakeholders and their diversity, extra needs for ethical practices, as well as high privacy. Therefore, it is crucial to investigate the right usability evaluation method in e-government. In order to address this issue, a study using Systematic Literature Review (SLR) was conducted to identify the suitable usability evaluation methods. There are 519 literatures that have been selected in the initial stage. It was then followed by an extraction process, which produced 22 selected references. Each method was grouped into usability testing, inspection, and inquiry. These results can guide academics and practitioners to carry out usability evaluation in egovernment.
AB - E-Government aims to deliver benefits to government and citizens by improving transparency, efficiency, trust, and citizen participation. However, e-government initiatives face several barriers. One of them is poor usability. To advance quality of usability, literatures indicate that usability evaluation is a key success factor. There are many approaches to conduct usability evaluation. Each of it has advantages and challenges. On the other hand, there are several aspects that must be considered related to usability evaluation in e-government context. It includes large stakeholders and their diversity, extra needs for ethical practices, as well as high privacy. Therefore, it is crucial to investigate the right usability evaluation method in e-government. In order to address this issue, a study using Systematic Literature Review (SLR) was conducted to identify the suitable usability evaluation methods. There are 519 literatures that have been selected in the initial stage. It was then followed by an extraction process, which produced 22 selected references. Each method was grouped into usability testing, inspection, and inquiry. These results can guide academics and practitioners to carry out usability evaluation in egovernment.
KW - E-government
KW - Systematic literature review (slr)
KW - Usability evaluation
UR - http://www.scopus.com/inward/record.url?scp=85063597625&partnerID=8YFLogxK
U2 - 10.1145/3305160.3305178
DO - 10.1145/3305160.3305178
M3 - Conference contribution
AN - SCOPUS:85063597625
T3 - ACM International Conference Proceeding Series
SP - 249
EP - 253
BT - Proceedings of the 2019 2nd International Conference on Software Engineering and Information Management, ICSIM 2019 - Workshop 2019 2nd International Conference on Big Data and Smart Computing, ICBDSC 2019
PB - Association for Computing Machinery
Y2 - 10 January 2019 through 13 January 2019
ER -