E-Government Maturity Assessment Using COBIT5 Framework in APO Domain

Public service implementers must be able to balance technological progress with the demands in improving the quality of public services. In supporting public service, organizations must be able to optimize the transformation of communication and information technology in e-government. This organization is a non-ministerial government institution that has one of the main tasks of carrying out public services to users. Purpose of the assessment is to ensure consistency in the achievement solutions and services as a quality of requirement for the organization to fulfil stakeholder needs. The evaluation is using cobit5 in the Align, Plan and Organize domain (APO11) concerning quality management where it focuses on identifying the best way in IT that can contribute to the achievement of an organization business goals. This research is using the COBIT5 self-assessment method to produce manage quality level for the implementation of e-government in organization. Result of the study shows the organization is at level 3, namely Established with an average value of 82.6%, which means the public service process in e-government in organization has planning, monitoring, and also defined process to achieve organization goals.