E-Government Maturity Assessment Using COBIT5 Framework in APO Domain

Destri Yanti Hutapea, Randy Prima Brahmantara, Dana Indra Sensuse

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Public service implementers must be able to balance technological progress with the demands in improving the quality of public services. In supporting public service, organizations must be able to optimize the transformation of communication and information technology in e-government. This organization is a non-ministerial government institution that has one of the main tasks of carrying out public services to users. Purpose of the assessment is to ensure consistency in the achievement solutions and services as a quality of requirement for the organization to fulfil stakeholder needs. The evaluation is using cobit5 in the Align, Plan and Organize domain (APO11) concerning quality management where it focuses on identifying the best way in IT that can contribute to the achievement of an organization business goals. This research is using the COBIT5 self-assessment method to produce manage quality level for the implementation of e-government in organization. Result of the study shows the organization is at level 3, namely Established with an average value of 82.6%, which means the public service process in e-government in organization has planning, monitoring, and also defined process to achieve organization goals.

Original languageEnglish
Title of host publication2021 International Conference on Computer Science, Information Technology, and Electrical Engineering, ICOMITEE 2021
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages86-91
Number of pages6
ISBN (Electronic)9781665401470
DOIs
Publication statusPublished - 2021
Event2021 International Conference on Computer Science, Information Technology, and Electrical Engineering, ICOMITEE 2021 - Banyuwangi, Indonesia
Duration: 27 Oct 202128 Oct 2021

Publication series

Name2021 International Conference on Computer Science, Information Technology, and Electrical Engineering, ICOMITEE 2021

Conference

Conference2021 International Conference on Computer Science, Information Technology, and Electrical Engineering, ICOMITEE 2021
Country/TerritoryIndonesia
CityBanyuwangi
Period27/10/2128/10/21

Keywords

  • APO11
  • Assessment
  • COBIT5
  • e-Government

Fingerprint

Dive into the research topics of 'E-Government Maturity Assessment Using COBIT5 Framework in APO Domain'. Together they form a unique fingerprint.

Cite this